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04-15-2020

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Incoming Call Didn't Ring/Not in Call History

2020-04-15, 14:24 PM

Last night a call sent directly to voicemail. It didn't rig, and it isn't in my call history. I was expecting the call, but I didn't know what the number would be, so I made sure do not disturb was off.

 

Why would that happen? And how can I prevent it from happening in the future? Thanks

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14293 Posts

03-05-2018

United States of America

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Re:Incoming Call Didn't Ring/Not in Call History

2020-04-15, 19:01 PM

Hi Jo9706,

 

Does it only happen with that specific call - does it happen with other phone calls, like the ones saved in your contact? Make sure you're not blocking unknown numbers when receiving phone calls. If you're using the Phone app, kindly go to its settings > blocked number (I apologize if that instruction isn't accurate, but you should be seeing it the settings). Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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367 Posts

10-12-2012

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Re:Incoming Call Didn't Ring/Not in Call History

2020-04-15, 20:54 PM

Two other possible conflicts can cause this:

A)  if you have a second alternate phone app of any kind,  OR

B)  If you use a screening app like HIYA to identify callers.

Either one of these can cause calls to not ring through to your phone.  Test by booting your phone into Safe Mode.  

Then only the native Phone app will be functional.  If your problem goes away, get rid of the conflicting 3rd party app. 

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