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3 Posts

10-11-2019

Mexico

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  • Message 1 of 5

MOTO G7 PLUS DO NOT RECEIVE UPDATES

2019-10-11, 3:19 AM

Hello.

 

My phone Moto G7 Plus do not receive updates since april. The last security patch installed was April.

My software channel is AT&T MEXICO. My phone was originally from the AT&T MEXICO carrier but it was unlocked and now I use it with TELCEL MEXICO carrier.

Please help me.

 

Thank you.

 

Kind regards.

 

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5996 Posts

12-04-2017

India

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  • Message 2 of 5

Re: MOTO G7 PLUS DO NOT RECEIVE UPDATES

2019-10-11, 10:36 AM

Hi Chryzz,

 

Thank you for reporting, let me have one of our team take a look at your device IMEI on file. Will keep you posted.

 

Regards,

Sangam

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2999 Posts

04-04-2018

India

404 Signins

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  • Message 3 of 5

Re: MOTO G7 PLUS DO NOT RECEIVE UPDATES

2019-10-16, 9:49 AM

 wrote:

Hello.

 

My phone Moto G7 Plus do not receive updates since april. The last security patch installed was April.

My software channel is AT&T MEXICO. My phone was originally from the AT&T MEXICO carrier but it was unlocked and now I use it with TELCEL MEXICO carrier.

Please help me.

 

Thank you.

 

Kind regards.

 


Hi Chryzz,

 

Kindly update your device IMEI and share it with us. Also, turn on the Privacy of your device-- go to Settings > System > Motorola Privacy > enable. Once you share the details, I will update the concerned team.

 

Regards,

Suman



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3 Posts

10-11-2019

Mexico

12 Signins

137 Page Views

  • Posts: 3
  • Registered: ‎10-11-2019
  • Location: Mexico
  • Views: 137
  • Message 4 of 5

Re: MOTO G7 PLUS DO NOT RECEIVE UPDATES

2019-10-16, 9:55 AM

My profile is updated with the IMEI number and the privacy option it's enabled. 

Help me please.

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2999 Posts

04-04-2018

India

404 Signins

27725 Page Views

  • Posts: 2999
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27725
  • Message 5 of 5

Re: MOTO G7 PLUS DO NOT RECEIVE UPDATES

2019-10-17, 5:07 AM

 wrote:

My profile is updated with the IMEI number and the privacy option it's enabled. 

Help me please.


Hi Chryzz,

 

Thanks for this. I have updated the concerned team and checked. We will roll the update out once it's ready, you will be notified when it's there.

 

Regards,

Suman



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