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MOTO G7 - Unable to connect via Bluetooth

2020-02-15, 19:46 PM

I recently purchased a MOTO g7 and when I try to pair it with any device via Bluetooth, it is not finding the device.

Please help


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Re: MOTO G7 - Unable to connect via Bluetooth

2020-02-17, 19:48 PM

Hi Ro311,


Thanks for posting. May I know what device are you trying to pair with your phone? Also, is it the only device that's not showing as an available device? First, try pairing them while the phone is in safe mode.


To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.


Best regards,
Motorola-Lenovo Support

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