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MOTO g7 Plus Reciever not working - Only loud speaker works

2020-02-20, 3:11 AM

Hi, so my g7 Plus's Reciever has stopped working. I can't hear anything on phone calls, wether it is through normal calls, WhatsApp or messenger. If I change it to the speaker phone I can then hear the other person, but if it go back to normal I can't hear them.

I did the hardware test and it failed and it brought me to this forum. I also tried safe mode, but it didn't work. I tried giving it a little clean and it also didn't work. I looked around the forum and didn't see any solutions.


Can anybody help me?



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Re: MOTO g7 Plus Reciever not working - Only loud speaker works

2020-02-20, 19:01 PM

Hi Alex1591,


I appreciate the troubleshooting steps you've tried. It looks like a hardware failure. At this point, I recommend doing a factory data reset without restoring your apps/back up. Test the again, and see if that fixes it. Otherwise, repair/replacement would be the next suggestion. 


Factory Data Reset:
Settings > System > Reset options > Factory Reset
*Backup your important files before doing the reset


Best regards,
Motorola-Lenovo Support





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