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5 Posts

12-20-2018

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  • Message 21 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-05-19, 15:20 PM

Agent_Rich:

 

The phone model is "moto g⁷ optimo maxx (XT1955DL)", build QPOS30.85-21-6.  It is a Tracfone-locked phone running Android 10 with patch level 2/1/21.  My wife has the exact same model and gets the exact same behavior.

 

When I attempt to enable Wi-Fi hotspot, I get a brief window (< 1 sec) saying "Checking subscription status.  Please wait...".  Then I get the exact same error message and behavior reported by the OP:  "Your order could not be processed. Your plan does not support mobile tethering" after which Wi-Fi hotspot turns off.

 

My Tracfone plan definitely supports tethering and it worked fine on my old Moto G6 running Android 9.

 

Thanks for your help.

 

Best,

Bob

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14005 Posts

03-05-2018

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  • Message 22 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-05-20, 19:36 PM

Hi Bob,

 

Thank you for the details. May I know what have you tried so far to address this? Have you also reached out to your carrier regarding the error message and confirm if tethering is part of your data plan? 

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

12-20-2018

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  • Message 23 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-05-21, 18:41 PM

Agent_Rich:

 

After an hour with Tracfone "support" I still can't get a definitive answer.  I will follow up when I do.  Like I said earlier, it used to work, but I had only used it in emergency situations such as when broadband was not available.

 

Did Moto gain any insight from the bug report the OP submitted?

 

Thanks,

Bob

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  • Message 24 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-05-24, 14:14 PM

Hi B6

 

Unfortunately, I have not heard back from the engineers regarding this report on G7 Play. But basing on the error, it looks like it's common report on the carrier side. Can you please try getting a new sim from tracfone and see if that helps? 

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 25 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-06-08, 21:02 PM

Agent_Rich:

 

It turns out that TracFone does not, and never has, supported WIFI hotspot tethering.  However, it worked fine for me for years in the very rare/emergency situations in which I had used it.  Why TracFone doesn't want me to buy more data, I can't explain.  But that's the way it is.

 

My guess:  It actually started being enforced with Android 10.  The Moto G7 seems to come up very frequently in such discussions online (this thread was the number one hit when I searched the exact error message).  Perhaps that's only because the G7 is a popular Android 10 TracFone, or perhaps the G7 is one of the few that enforces it.

 

My bad for originally presenting it as a bug.  OTOH, it seems that someone at Moto ought to be able to explain it, rather that leaving it to the detective work and speculation of rank amateurs like me. :^)

 

Best,

Bob

(edited)

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4266 Posts

03-11-2019

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  • Message 26 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-06-09, 18:39 PM

Hi B6,

 

I see, so Tracfone does not really support Wi-Fi hotspot. Thanks for letting us know about this. 

 

Best regards,
Zeke
Motorola Support



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  • Message 27 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-06-09, 18:47 PM

Right.  But like I said, it worked fine with my Android 9 Moto G6 and, like the OP said, it worked fine on the G7 before Android 10.  So my other point stands:  There is something wrong in that no one at Moto, manufacturers of the TracFone-locked G7, can explain that to us.

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4266 Posts

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  • Message 28 of 28

Re:Mobile Wifi Hotspot not working after Android 10 upgrade

2021-06-10, 18:22 PM

@ B6 wrote:

Right.  But like I said, it worked fine with my Android 9 Moto G6 and, like the OP said, it worked fine on the G7 before Android 10.  So my other point stands:  There is something wrong in that no one at Moto, manufacturers of the TracFone-locked G7, can explain that to us.

 

We can ask our team working on the investigation about this. If we have updates on this, we'll let you know. 

 

Best regards,
Zeke
Motorola Support



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