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1 Posts

09-10-2019

US

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Moto G7 - No Sound on Calls

2019-09-10, 1:45 AM

I've had my G7 about a month and just started having issue with sound.

 

My phone actually like there is a connected device, although there is not.

 

On phone calls there is no sound through the handset, but I can hear if I turn on speaker phone.

 

No sound is coming through web browser, YouTube, Napster, etc.

 

If I plug in headphones I can hear everything, but silence as soon as they are removed.

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132 Posts

09-11-2019

US

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Re: Moto G7 - No Sound on Calls

2019-09-16, 19:17 PM

Hi PhxPhin,

 

Thanks for posting. Is it happening to all calls? places? How many signal bars do you have on the device? For now, try to turn off the device first. Remove and reinsert the sim card and then turn on the device again. The phone will re-establish a connection to the network. If this doesn't work, go to Settings > System > Advanced > Reset Options > reset Wi-Fi, mobile & Bluetooth > Reset Settings.

 

To get the most accurate result, we recommend running this troubleshooting step in Safe Mode and observe. Safe mode starts the device without any third-party apps running. While in Safe mode, try asking someone to contact your device and check if it gives the same result. Please let us know how it goes.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode. 

 

Best regards,
Mike
Motorola Support

 

 

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1 Posts

11-15-2019

US

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Re: Moto G7 - No Sound on Calls

2019-11-16, 0:22 AM

I bought a Motorola G7 plus and suddenly I can't hear calls unless I use the speaker phone. 

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9746 Posts

03-05-2018

US

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Re: Moto G7 - No Sound on Calls

2019-12-05, 20:58 PM

Hi Auziepr,

 

Do you still need assistance with this? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

12-20-2019

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Re: Moto G7 - No Sound on Calls

2019-12-20, 13:21 PM

Good morning,

 

I have the same issue with a new Moto G7. Everything is working OK except that the earpiece is not working for calls, or voice messages, videos, etc. Speakerphone is OK as well as headset.

 

Shall I take the device to a service center?

 

Thanks and best regards

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9746 Posts

03-05-2018

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Re: Moto G7 - No Sound on Calls

2019-12-23, 14:47 PM

Hi jamelectrico,

 

Can you test the receiver in the Device Help app > Diagnosis > Hardware Test > Receiver? Let me know if there's a sound. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

01-07-2020

CA

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Re: Moto G7 - No Sound on Calls

2020-01-07, 3:02 AM

Experiencing the same issue.  Moto G7.  No sound on calls.  Tested the receiver in the "Device Help app > Diagnosis > Hardware Test > Receiver" and it failed, no sound is heard.  Any suggestions?

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1 Posts

06-12-2020

GB

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Re:Moto G7 - No Sound on Calls

2020-06-12, 21:29 PM

The sound came when the phone is on safe mode but once I take it off safe mode then there was no sound again. Please what do I do?

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110 Posts

12-22-2017

US

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Re:Moto G7 - No Sound on Calls

2020-06-12, 22:46 PM
Try using Lenovo mobility assistant to repair it
John caron
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1 Posts

01-25-2018

US

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Re:Moto G7 - No Sound on Calls

2020-06-13, 6:57 AM
and where can I find that novelty?
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