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1 Posts

12-17-2019

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Moto G7 Photos are always blurry

2019-12-17, 19:54 PM

I am also a software engineer. This issue is most definitely some bug in the post processing of the captured image.

My wife and I both have the same phone.

 

When we purchased my wife's phone about 1 year ago the pictures were perfect. Everything worked as advertised including HDR with fast moving subjects. After a software update this issue came up. We dismissed it as a possible hardware issue caused by the phone being dropped.

 

Earlier this year I also purchased a moto G7. I tested the camera after opening and the pictures were great. I proceeded to apply all the available software updates. After that, this issue appeared. I have tried many different approaches but nothing has solved it. Disabling HDR gives a slight improvement.

 

This is unacceptable. The phone is advertised as having a great camera. In reality the camera is unusable.

Please do something to escalate this.

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10448 Posts

03-05-2018

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Re: Moto G7 Photos are always blurry

2019-12-19, 19:26 PM

Hi kalidasa,

 

Can you share more details when's the blurry happening - is it only blurring at a certain distance? Does it happen on both pictures and videos? When you have a good focus, try locking it (press and hold the focus icon/circle icon in the camera to lock it). Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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5 Posts

12-27-2019

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Moto G7 camera motion blur

2019-12-27, 2:45 AM

I replaced my Moto G7 approx 2 months ago with another Moto G7. My old phone took STUNNING images every time, and now I'm lucky if one of 10 doesn't have significant motion blur on the new phone. Because of the camera quality on my old phone, I convinced my mother in law to get the same phone, which has the same problem. I remember having to play around with the settings on the first phone, but no matter what I do, I can't make this one even come close. Any ideas?  Edit: I've tried clearing the Cache and running a hardware test with no changes. 

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5 Posts

12-27-2019

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Re: Moto G7 Photos are always blurry

2019-12-27, 2:54 AM

Exactly same issue. I replaced my old Moto G7 because of the amazing pics quality with the same phone about two months ago, and got the same phone for my MIL. Both take absolutely horrendous photos. I'm lucky if 1:10 don't have motion blur. If I set the focus manually, it improves some, but I take photos of kids, dogs, and horses and setting the focus is unrealistic. It's just junk and I feel terrible that I talked my mother in law into the same disappointment. 

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6 Posts

07-19-2019

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  • Message 5 of 21

Re: Moto G7 Photos are always blurry

2019-12-27, 3:01 AM
try and enable "All in Focus" in the camera settings
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5 Posts

12-27-2019

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Re: Moto G7 Photos are always blurry

2019-12-27, 3:43 AM

All in focus did not work for me. Same motion blur.

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36 Posts

10-27-2019

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Re: Moto G7 Photos are always blurry

2019-12-28, 17:34 PM

What's up with updates??!! It's unbelievable how many posts I've read regarding issue after issue after issue following updates on phones that were otherwise working fine prior to the update. I've had my G7 Play for a few months, have chosen not to do the system update (after reading about all the issues), and it's performing just fine, so not going near any updates until Moto releases an update that is actually proven stable and beneficial rather than often rendering phones useless.

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10448 Posts

03-05-2018

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Re: Moto G7 Photos are always blurry

2019-12-30, 14:01 PM

Hi Ballyshannon,

 

We can't blame updates on this, an update shouldn't cause anything like this. Hardware is the commonality in this type of behavior. You can try clearing the Moto Camera app's data (Settings > Apps > 3 vertical dots > Show System > Moto Camera > Storage > Clear Storage). If you have a good focus on a certain distance, try locking the focus (instruction is on my previous reply). Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

12-27-2019

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Re: Moto G7 Photos are always blurry

2019-12-30, 14:44 PM

I did that. My Snapchat pics don't blur, so I am assuming in fact it is software. Not to menrion that my Spring 2019 G7 took amazing pics, so if it is in fact hardware, Motorola did a bait and switch. I will not lock my focus, as the entire purpose of this phone was for the camera and my action shots. It's a motion blur. The second the subject or my hand makes the smallest of movements, focus is shot. Here is an example of what I was taking on my old G7 v. New.

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5 Posts

12-27-2019

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  • Message 10 of 21

Re: Moto G7 Photos are always blurry

2019-12-30, 14:46 PM
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