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Moto G7 Plus front camera has a very shallow depth of field

2020-01-28, 22:50 PM

I have a Motorola Moto G7 Plus and I noticed that the front ("selfie") camera have a very shallow depth of field. Everything beyond an arm's length (around 0,5m) is getting more blurry.

 

In practice it means:
- If I take a selfie in front of a building only my face is sharp. De building behind me is blurry.
- If I take a picture at the table while my girlfriend sits at the other side of the table only my face is sharp. The food and her face is blurry.

Is this normal for the front camera of a Moto G7 Plus? :smileysad:

In the past I've owned a Moto G4, Moto E4 Plus, Moto G5 and a Moto G6 Plus. All of those took sharp selfies with the front camera where everything behind my face was sharp as well. But this Moto G7 Plus front camera seems to be a exception and is disappointing so far.

Is this a software issue or a hardware one?

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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-01-29, 22:05 PM

Hi lies0001,

 

Thanks for posting. Can you check if the Portrait mode is enabled? Swipe your finger to the right and swipe back to left and the selfie camera will set back to default. Once the selfie is in default camera mode, it wouldn't blur the background. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-01-29, 22:54 PM

I checked it and it's not in portrait mode. If I activate the portrait mode the background will get alot more blurry... super blurry. In normal mode it's blurry.

 

Also, if  face the front camera out of the window and take a picture of the street it's blurry as well. It looks like everything further then about 0,5m away starts to get blurry. The further away the more blurry it is.

 

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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-01-30, 15:42 PM

Hi lies0001,

 

Thanks for confirming. Can you share a sample photo? Also, check if you can duplicate it in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-01-30, 17:29 PM

The attached photo is taken using the front camera, booted in safe mode. Everything is blurry because it's further then around 0,5m.

 

It seems like it's not only this phone. My mom also have a Moto G7 Plus and her front camera is the same :smileysad:

 

 

 

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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-01-30, 17:32 PM

Another example attached. The part of the hair and clothes are sharp, but anything further (the shopping mall) is blurry.

 

 

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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-02-03, 20:11 PM

Hi lies0001,

 

Thanks for the sample photos, I'll share it with the team so we can have further assistance. I'll let you know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-02-05, 14:06 PM

Hi lies0001,

 

I just confirmed this with the team, they said it's working as designed. This is how the front camera is supposed to work. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-02-05, 16:00 PM

So when it comes to the front camera the newer, the worse? :smileysad: With this I can't even take a sharp picture together with a friend if she sits on the other side of the dining table :smileysad: It's useless.

 

I'll stick back to the older Moto G6 Plus which doesn't have this problem and I think that one will be my last Motorola phone. I've owned a phone from every generation of the Moto G series from G up to the G7 and only the G7 has this problem "by design". I'm very disappointed.

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Re: Moto G7 Plus front camera has a very shallow depth of field

2020-02-07, 17:51 PM

Hi lies0001,

 

I don't have a Moto G7 Plus but try playing around with the camera, check if you can tune this out by setting the front cam to manual mode. Otherwise, try third-party camera app, but please note we can't guarantee anything. Those are just some things you can try but I was told that this how's the front camera actually works. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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