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Moto G7 Power - Calls straight to voice mail, low cell signal

2020-05-19, 13:26 PM

My wife and I both have International version Moto G7 Power (XT1955-2), on T-Mobile. Not rooted, stock factory ROM

Android 9


Security patch 4/1/2020

We are using the same SIM cards that we had in our Moto G5+. The G5+ had no issues.

90% of the time, we have 2 bars of signal, LTE. The phone goes from H to E, to 3G, to LTE constantly. There have been time we have had a full or almost full signal.

We are constantly missing calls. Calls go straight to voice mail. We don't get missed call, the calls don't show up in the call logs. The phone doesn't ring or vibrate when this happens.

Texts seem to come through.

I was wondering if the G8 Power was any better.

I have tried different APN settings. Reset the Wi-Fi, mobile and Bluetooth. Reset LTE. Searched for and selected different networks and then back to T-Mobile.

Went to a T-mobile store and the girl went through settings and changed some things.

Called T-Mobile tech support (APN settings, reset mobile, wi-fi, bluetooth). 

I feel like I have done everything but replace the SIM card and reflash the phone.


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Re:Moto G7 Power - Calls straight to voice mail, low cell signal

2020-05-19, 13:52 PM

For best network coverage with your carrier, it is highly recommended to use a device released in your region. International models or variants may not have all of the necessary radio bands. Your best option would be the U.S. model Moto G7 Power XT1955. It can purchased at Best Buy. 


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Re:Moto G7 Power - Calls straight to voice mail, low cell signal

2020-05-19, 15:00 PM

The only thing I can suggest is check your Carrier's support/forum and look for a number to call to extend the number of rings before the Voicemail kicks in. This might give the caller/call time to get through to you. 


HTH :)


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