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07-21-2021

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Moto G7 Power Charging issues

2021-07-21, 4:15 AM

Phone stopped charging earlier today. Original USB cord and wall adapter. Charging port is clear of debris. When I plug it into my laptop it says power surge to USB port -- usb device needs more power than usb port can manage.  and requires me to unplug the usb and reset the port on the computer. Is there an easy fix for this without replacing the hardware charging port? Battery currently at 6% so don't know if it will have a charge much longer but i'm command line savvy if it helps.

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8288 Posts

07-06-2017

United States of America

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Re:Moto G7 Power Charging issues

2021-07-21, 16:29 PM

@ idamac wrote:

Phone stopped charging earlier today. Original USB cord and wall adapter. Charging port is clear of debris. When I plug it into my laptop it says power surge to USB port -- usb device needs more power than usb port can manage.  and requires me to unplug the usb and reset the port on the computer. Is there an easy fix for this without replacing the hardware charging port? Battery currently at 6% so don't know if it will have a charge much longer but i'm command line savvy if it helps.

 

Hi,

 

I will be more than happy to help you today. Have you tried a different charger? I am asking you because we need to determine what could be causing the issue. In case the charging port is not working phone needs to go to the service center. 

 

Best Regards,

Kevin

Motorola Support.



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2 Posts

07-21-2021

United States of America

3 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎07-21-2021
  • Location: United States of America
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Re:Moto G7 Power Charging issues

2021-07-21, 23:02 PM

I have tried multiple chargers and cords to no avail.

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8288 Posts

07-06-2017

United States of America

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Re:Moto G7 Power Charging issues

2021-07-22, 17:46 PM

@ idamac wrote:

I have tried multiple chargers and cords to no avail.

 

Hia,

 

In this case, you can contacts us or visit our repair link

https://motorola-global-portal.custhelp.com/app/mcp/service

 

Mobile Phones and Moto Mods and Inbox Accessories:
Call: 1-800-734-5870
Monday to Friday, 7 a.m. - 10 p.m. CT
Saturday and Sunday, 9 a.m. - 6 p.m. CT

 

Best Regards,

Kevin

Motorola Support.



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