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192 Posts

02-20-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 101 of 116

Re: Moto G7 Power - Missing Security Updates

2019-08-13, 23:21 PM
@Welshyorkie we won't have to worry about waiting 8 months for another update.
Motorola will end support of the G7 line after 12 months.
As an ex-owner of a Lenovo P2 I'm not sure if I'm joking or not sadly.
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3 Posts

07-26-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 102 of 116

Re: Moto G7 Power - Missing Security Updates

2019-08-14, 14:42 PM

Got my update this afternoon, my Power is now PP029.114-134 with security patch 1 June 2019. It's still not solved my problem with poor connectivity on the Three network, I'm sat in an office in Central London and I have 5 bars on GiffGaff and it only just touches 2 bars on Three. So I'm sending it back for "repair" tomorrow. I'll let you know how that goes.    

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4 Posts

08-15-2019

Canada

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  • Message 103 of 116

Moto g7power no updates

2019-08-15, 14:24 PM

Moto g7 power xt1955-2: I've noticed other people noting they haven't received any security updates since December while others on the same phone have gotten may 2019. I'm on the international version xt1955-2 on software channel retla. Others with the same phone have a newer security patch while I'm stuck at December 2019. Was wondering if anyone can help please. 

Image of update page: https://cdn.discordapp.com/attachments/432334356371996698/611565111827628053/Screenshot_20190815-102055.png

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11 Posts

04-19-2019

Canada

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  • Message 104 of 116

Re: Moto g7power no updates

2019-08-16, 6:22 AM

You're not the only one. I'm also stuck on Dec 2018 with xt-1955-2. I've been been here since May asking the same question.  Nothing has happened. 

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14293 Posts

03-05-2018

United States of America

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  • Message 105 of 116

Re: Moto g7power no updates

2019-08-16, 20:54 PM

Hi MotoMoto69mtlvince,

 

Thanks for posting. We checked this and this version xt-1955-2 is for Latin America region (retla software channel) you're using a phone built for another region you may not get any further software updates since you're using the phone outside the country where it is intended for sale. 

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

08-03-2019

El Salvador

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  • Message 106 of 116

Re: Moto g7power no updates

2019-08-17, 1:13 AM

Hi Rich, is this a new policy? (the one that you suggest device won't update because of the country in which is being used) Last month I bought a Moto g7 plus in Switzerland through Digitec but noticed that is intended for France. I actually live in Latin America and I am very concerned because the device is still in January security patch. Please confirm this. 

 

I had experience buying phones in the US with retus channel and didn't have any problems with updates so it's very concerning if this is a real issue, not being able to update it if you live somewhere else.

 

What are our options then? Can we still update the device using Moto Smart Assistant? Do we have to connect using a VPN? Please let me know.

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49 Posts

08-08-2019

United Kingdom of Great Britain and Northern Ireland

52 Signins

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  • Message 107 of 116

Re: Moto g7power no updates

2019-08-19, 11:00 AM

I am having the same issues with an RETEU2 phone, I am sat in the UK and after using Lenovo Smart Assist to rescue the phone (was trying to solve the issues ewith some apps not working over WiFi) I not can't get the Jan updates to install, just fails on step 3 of 6 everytime....

This is causing so many users pain, yet Motorola just give you useless support and answers that don't help. If I use a rescue tool, it should give the option to rescue to the latest firmware, not send the device back to the dark ages with no avenue back.

 

I don't want to be without my phone (I have NO spare) for over a week just for Moto to flash the bloomin' thing because its being an arse..

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49 Posts

08-08-2019

United Kingdom of Great Britain and Northern Ireland

52 Signins

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  • Message 108 of 116

Re: Moto g7power no updates

2019-08-19, 11:09 AM

Oh, and when I go to flash in the LSA app - it just says "feature available soon" - great...

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8 Posts

06-15-2019

Serbia

36 Signins

245 Page Views

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  • Message 109 of 116

Re: Moto G7 Power - Missing Security Updates

2019-08-29, 18:05 PM

Just got august security update in Serbia (SW channel RETEU, XT1955-4)

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192 Posts

02-20-2017

United Kingdom of Great Britain and Northern Ireland

3290 Signins

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  • Posts: 192
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  • Message 110 of 116

Re: Moto G7 Power - Missing Security Updates

2019-08-29, 19:46 PM

same here @Ivan1981.

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