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Moto G7 Power - Scrolls to bottom of page

2020-02-08, 7:08 AM

I use my right thumb to scroll as reading webpages and emails.

 

1 day of use in and often it scrolls really quickly down to the bottom of the page as opposed to s rolling at the pace of my thumb.  I can stop it by scrolling the other way.

 

Any ideas?

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Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 7:18 AM

More info:

 

Scrolling about this forum it seems sometimes touching the screen and moving my thumb does nothing, no scrolling,

 

There is no screen protector installed, just phone as it came out of the box.

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  • Message 3 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 12:06 PM

 wrote:

More info:

 

Scrolling about this forum it seems sometimes touching the screen and moving my thumb does nothing, no scrolling,

 

There is no screen protector installed, just phone as it came out of the box.


Try a simple,"Soft Reset". This emulates taking the battery out.

 

Just press and hold the Power button long enough for the Phone to restart.

 

 

HTH :)

 

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  • Message 4 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 14:19 PM

Tried a reset already with no joy.

 

The phone is randomly rotating now too, had similar issues on a G6 and that was one of the reasons I replaced it.  Very disappointed.

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  • Message 5 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 14:28 PM

 wrote:

Tried a reset already with no joy.

 

The phone is randomly rotating now too, had similar issues on a G6 and that was one of the reasons I replaced it.  Very disappointed.


One of the problems I've found with new-ish Android phones is that they update themselves with an OTA(Over The Air) system update. On some phones this doesn't take nice. In these instances I make sure I have everything backed up and do a Factory/Hard reset but from Recovery mode and don't let Google auto-install my apps but set the phone up manually e.g load my apps myself etc.

 

This ensures the patched new O/S works correctly. I even do one a couple of times a year as a kind of 10,000 mile service for my phones to clear out  all the junk as I test a lot of apps.

 

I know it's pain but it's worth getting into a habit of backing up important stuff off a phone anyway as they are easy to damage and then lose valuable photos etc.

 

Google Photos is a great free app as it lets me keep copies of all my Photos dead easy on Cloud storage,

 

https://play.google.com/store/apps/details?id=com.google.android.apps.photos&hl=en_GB

 

Then I can use the app or login on any device to share/edit and check whenever I like,

 

https://photos.google.com

 

 

 

 

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  • Message 6 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 14:55 PM

Everything is backed up, the phone only arrived with me on Thursday.

 

Since then I have installed apps and done the security updates.  I have not installed some of my work apps which usually cause issues, they have been left just on my old phone.

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  • Message 7 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 15:03 PM

 wrote:

Everything is backed up, the phone only arrived with me on Thursday.

 

Since then I have installed apps and done the security updates.  I have not installed some of my work apps which usually cause issues, they have been left just on my old phone.


 

 

OK. Find your launcher app >Storage and clear everything and restart the phone. To see mine it's Phone Settings>apps > 3dots and Show system apps.

 

 

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  • Message 8 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 15:47 PM

Done that, it is still scrolling at random speed and shooting to the bottom of the page.

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  • Message 9 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 16:00 PM

 wrote:

Done that, it is still scrolling at random speed and shooting to the bottom of the page.


Does it do it in Safemode?

 

Power button and on the shutdown screen long press/Safemode. If it doesn't then it's usually a 3rd party app causing it.

 

 

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  • Message 10 of 16

Re: Moto G7 Power - Scrolls to bottom of page

2020-02-08, 16:36 PM

It does but I think I have worked it out.

 

The touch sensors down the right hand edge don't appear to be recording my movements perfectly. 

 

I wonder if the sensors don't extend to the screen edge, if they just don't track movement well or if there is a hardware issue.

 

Hopefully the launcher trick has sorted the rotation though.  If not the phone is going back.

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