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07-23-2014

United States

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  • Posts: 1
  • Registered: ‎07-23-2014
  • Location: United States
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Moto G7 Power - Sound Quality in Calls

2019-08-07, 13:47 PM

I just purchased a Moto G7 Power.  Right out of the box, I've experienced a problem during calls: other callers complain they cannot hear me.  The sound is very low, tinny, and distorted -- as though my voice is being filtered through water.  This response is from multiple callers on different types of phones.  In response, I have run Moto's hardware tests.  I've adjusted the volume settings, removed the case, and cleaned the mics (even though, as I said, this has been a problem since I first received the phone).  I have also rebooted in Safe Mode to eliminate possible app interference and tried calling again.  No dice.

 

Any suggestions would be appreciated before I return this phone.

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