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05-29-2020

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Moto G7 Power - call not connected error

2020-09-23, 14:33 PM

My wife and I have the exact same Moto g7 power.  My update went fine. after her update, her phone has the same call not connected error.  we are on verizon.  turned off Volte, and now she can make and receive calls for now.  hoping for a quick resolution as these phones are only a couple months old.

-Glen

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10897 Posts

03-05-2018

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Re:Moto G7 Power - call not connected error

2020-09-24, 15:16 PM

Hi glendetlef,

 

I will be happy to assist you with this. Can you please confirm if you have VOLTE on your carrier? Please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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