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06-23-2019

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Moto G7 Power - headphone jack not working

2019-06-23, 0:14 AM

I just bought this phone and the only issue so far has been that one. Tried with several headphones and the phone seems to not recognize the. Aside from that, the audio is working fine. Any tips are appreciated

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03-05-2018

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Re: Moto G7 Power - headphone jack not working

2019-06-26, 20:31 PM

Hi peavnut,

 

Thanks for posting. Can you please try testing the audio connection in the Moto Help app > Diagnosis > Hardware > Audio Connection. Plug in and out your headphone let me know if the icon changes. By doing the test, we will be able to confirm if the phone recognizes the headset. Let me know, thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

07-20-2019

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Re: Moto G7 Power - headphone jack not working

2019-07-20, 18:17 PM
Same problem here. Got the phone not even two weeks ago, and it suddenly stopped working for both headphones I have this afternoon, even though it was just fine a couple of hours before.
But to add something - ran the app a few times, just in case, and no icon or anything appears. Zero recognition.
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Re: Moto G7 Power - headphone jack not working

2019-07-23, 14:29 PM

Hi Ddiizzyy,

 

Thanks for posting on this thread. I'd like to clarify, what app are you referring to? Have you tried using another headset/earphone? Also, kindly try testing the audio connection via Moto Help app as suggested in the previous post. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

08-18-2019

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Headphone jack not working Moto g7 power

2019-08-18, 3:21 AM

I bought the phone a month ago Had no problems until few days ago.

Please help

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9244 Posts

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Re: Headphone jack not working Moto g7 power

2019-08-21, 20:04 PM

Hi Peaceful6,

 

Appreciate your post. I merged your post to this existing thread. Can you help me answer the following questions and suggestions provided on the thread? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

09-07-2019

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My Moto headphone jack doesn't work with 3+ inch audio jacks

2019-09-07, 14:06 PM

Hey. I need a bit of help you see...the phone does not recognize my headphones audio jack connector. Which is a jack with 3 bands on it. The device only seemed to pick up 2 and This phone is a great phone. All else work..and I'd rather not return it.. maybe gain a different version of the device sure...but everyone else around me has been having the same issue.

 

Please help.

 

-rinny5566

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3 Posts

09-07-2019

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Re: Moto G7 Power - headphone jack not working

2019-09-07, 18:00 PM

Hello. Just another ,g7 power user..and my icon doesn't change when I plug in my normal headphones. And no headphones come in the box. Is this a device malfunction on you guy's end?.. 

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3 Posts

09-07-2019

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Re: My Moto headphone jack doesn't work with 3+ inch audio jacks

2019-09-08, 2:32 AM

Hey guys..I fixed my problem you know the tiny pin that comes with the simcard slot opener? I know it might sound dumb but stick it in there and at the bottom there was a tiny bit of lint in mines. Also the part at the bottom is a very sensitive area I suppose. It's best off that it you have headphones the connector part of it is L- shapped as well. If it's a 3+band. If it's 2 band. It can be either or. I hope this works for you! 

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Re: Headphone jack not working Moto g7 power

2019-09-10, 16:25 PM

Hi Rinny5566,

 

Unfortunately, headset/earphone is not included in the box. I'd like to confirm, have you tried testing a different headset?

 

Best regards,
Rich
Motorola-Lenovo Support



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