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Moto G7 Power in UK stuck on April update

2020-08-09, 9:08 AM

PPOS29-114-134-13
Any assistance gratefully received.

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Re:Moto G7 Power in UK stuck on April update

2020-08-10, 12:20 PM

Hi Cuddly,

 

I will be glad to help you with this. Please update your profile with the current phone, carrier and serial number. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your software  -- this will help me investigate.


See here for the instruction. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Moto G7 Power in UK stuck on April update

2020-08-10, 12:26 PM
Rich - all done as requested and please feel free to look at phone. Thank you.
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Re:Moto G7 Power in UK stuck on April update

2020-08-11, 14:00 PM

Hi Cuddly,

 

Thank you. I will check this with my team. I will let you know if I have an update for you. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Moto G7 Power in UK stuck on April update

2020-08-11, 14:05 PM

Thank you, Rich.

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G7 Power in uk, retgb - latest update was security patch April 2020

2020-08-12, 19:23 PM

I haven't seen any patches or updates since the April 2020 patch.

Surely, the Android 10 update is available in the uk by now.

 

Latest build is PPOS29-114-134-13

 

My profile is filled out and you have my permission to access my phone via the internet.  The wifi connection is ON.
 

Any assistance gratefully received.

 

Colin

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Re:Moto G7 Power in UK stuck on April update

2020-08-13, 13:38 PM

Hi Camallison2,

 

I merged your post to this existing thread. I will check yours as well. I'll get back here once I have information or instruction to share. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Moto G7 Power in UK stuck on April update

2020-08-13, 13:59 PM

Thank you.  PS, it was bought SIM-free on Amazon soon after release.

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Re:Moto G7 Power in UK stuck on April update

2020-08-15, 9:20 AM

I had to reinstate my user account so previous posts are shown as posted by "anonymous".

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Re:Moto G7 Power in UK stuck on April update

2020-08-15, 15:45 PM

same with me, bought sim free from giffgaff in February. 

Although I'm not sure if updating it is such a good idea judging by all the problems others have been having

i marshall
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