Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

858 Posts

08-15-2020

GB

309 Signins

8090 Page Views

  • Posts: 858
  • Registered: ‎08-15-2020
  • Location: GB
  • Views: 8090
  • Message 11 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-15, 15:51 PM

@ Imarsh72 wrote:
 

 

same with me, bought sim free from giffgaff in February. 

Although I'm not sure if updating it is such a good idea judging by all the problems others have been having

 

Seems everyone on "retgb" software channel is still waiting for Android 10. 
Security update would suffice while waiting.
The reported "problems" with A10 updates appear to be with US carriers (presumably the ones who never went GSM).

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■ Please search the forum before posting. I do not respond to unsolicited PMs ■ Site Rules: https://tinyurl.com/yxlqjnal ■ Site Advice: https://tinyurl.com/yxchoq72 ■ If you post a question and no-one answers it does not mean no-one is thinking about it ■
Reply
Options

1 Posts

08-17-2020

US

3 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎08-17-2020
  • Location: US
  • Views: 5
  • Message 12 of 189

Re:Moto G7 Power in US stuck on April update

2020-08-17, 3:09 AM

My phone keeps trying to do an update for the past month or so and keeps saying, "something's not right... reconnecting to server..." It keeps running down my phone battery. Help please!

Reply
Options

858 Posts

08-15-2020

GB

309 Signins

8090 Page Views

  • Posts: 858
  • Registered: ‎08-15-2020
  • Location: GB
  • Views: 8090
  • Message 13 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-18, 10:09 AM

Rich — any news for UK users? Not bothered (or worried) about A10 update but we ought to have at least June security update.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■ Please search the forum before posting. I do not respond to unsolicited PMs ■ Site Rules: https://tinyurl.com/yxlqjnal ■ Site Advice: https://tinyurl.com/yxchoq72 ■ If you post a question and no-one answers it does not mean no-one is thinking about it ■
Reply
Options

11456 Posts

03-05-2018

US

1167 Signins

158290 Page Views

  • Posts: 11456
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 158290
  • Message 14 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-18, 14:46 PM

Hi Imarsh72, 

 

Can you please update your forums profile with your IMEI? Kindly read my initial response on this thread for the instruction. Thanks.

 

Hi Spence2026,

 

Can you share a screenshot please? Also, please update your IMEI on your profile. Thanks.

 

Hi Cuddly,

 

Sorry for the late reply. I just noticed that you have changed your forums account. I'm still checking this, I will let you know this after or within this day if I have the result. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

11 Posts

08-19-2020

GB

13 Signins

70 Page Views

  • Posts: 11
  • Registered: ‎08-19-2020
  • Location: GB
  • Views: 70
  • Message 15 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-19, 18:56 PM

I also have the same situation here, hopefully I'll receive it soon.

Reply
Options

1 Posts

08-19-2020

GB

2 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎08-19-2020
  • Location: GB
  • Views: 15
  • Message 16 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-19, 20:19 PM

Same here, x3 G7 powers in the house, x2 are on Android 10 now and have been for weeks, mine is still on 9 :(

Reply
Options

858 Posts

08-15-2020

GB

309 Signins

8090 Page Views

  • Posts: 858
  • Registered: ‎08-15-2020
  • Location: GB
  • Views: 8090
  • Message 17 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-20, 12:48 PM

@ Alphacharlie wrote:
 

 

Same here, x3 G7 powers in the house, x2 are on Android 10 now and have been for weeks, mine is still on 9 :(

 

Different carriers?

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■ Please search the forum before posting. I do not respond to unsolicited PMs ■ Site Rules: https://tinyurl.com/yxlqjnal ■ Site Advice: https://tinyurl.com/yxchoq72 ■ If you post a question and no-one answers it does not mean no-one is thinking about it ■
Reply
Options

11456 Posts

03-05-2018

US

1167 Signins

158290 Page Views

  • Posts: 11456
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 158290
  • Message 18 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-20, 19:22 PM

Hi blanderrr,

 

Can you update your forum profile with the IMEI of the phone? I would like to include you on the list we're checking. Please see my reply here on this thread for the instruction. Thank you. 

 

Hi Alphacharlie,

 

I will check yours as well. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

22 Posts

03-07-2020

GB

77 Signins

245 Page Views

  • Posts: 22
  • Registered: ‎03-07-2020
  • Location: GB
  • Views: 245
  • Message 19 of 189

Re:Moto G7 Power in UK stuck on April update

2020-08-23, 9:18 AM

updated imei info

i marshall
Reply
Options

2 Posts

08-23-2020

GB

5 Signins

40 Page Views

  • Posts: 2
  • Registered: ‎08-23-2020
  • Location: GB
  • Views: 40
  • Message 20 of 189

Updates

2020-08-23, 14:27 PM

When will my g7 power update to android 10

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete