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56 Posts

08-08-2020

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Re:Moto G7 Power in UK stuck on April update

2020-09-01, 11:56 AM

Nope.  You'll see it here first.

 

Colin

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Re:Moto G7 Power in UK stuck on April update

2020-09-01, 16:52 PM

Hi,

 

I apologize if I don't have an update on this. We are still checking this, please bear with me. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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11 Posts

08-19-2020

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Re:Moto G7 Power in UK stuck on April update

2020-09-02, 8:56 AM

No problem, I was just wondering

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22 Posts

03-07-2020

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Re:Moto G7 Power in UK stuck on April update

2020-09-02, 12:33 PM

@Agent_Rich  are you going to test it out for us before it's released, (if we ever get it) even if I get the update I'm still not sure I dare install it 

i marshall
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858 Posts

08-15-2020

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Re:Moto G7 Power in UK stuck on April update

2020-09-02, 12:47 PM

I believe reported "issues" arising from G7 updates to A10 are all from US users, where carrier system is very different to that in the UK. I've read many happy customer reports from US users after their updates. My concern is not getting any security updates since April.

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48 Posts

04-26-2020

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Re:Moto G7 Power in UK stuck on April update

2020-09-02, 15:13 PM

My G7 Power is also stuck on the 1 April 2020 security patch level. One of the reasons for purchasing this phone was certification within the Android Enterprise Recommended program, where one of the requirements is to apply released security patches within 90 days. My phone is well outside that window, so when can I expect a newer patch to be available?

 

Regards,
Steve

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Re:Moto G7 Power in UK stuck on April update

2020-09-02, 15:31 PM

I note elsewhere that an Android 10 update is available titled 'tecogb' so maybe retgb was forgotten or held back in Tesco's favour?

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48 Posts

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Re:Moto G7 Power in UK stuck on April update

2020-09-03, 7:41 AM

Android 10 may have other issues. Since my G7 Plus received the Android 10 upgrade it has been unable to bluetooth pair with many cars - the issue was raised in mid-March and we are still waiting for a fix to be rolled out. My G7 Power is not without very similar bluetooth pairing issues, but will sometimes work (although it can drop the bluetooth connection during a calls).

 

My partner's G7 Power received the Android 10 upgrade several weeks ago. I can check, but I suspect that is in the retgb channel, as it was purchased SIM free.

 

Is this an Android issue, ie, the way updates and upgrades are rolled out, rather than a specific Motorola issue? They have been better than previous vendors, but those were not Android Enterprise Recommended.

 

The reason I am highlighting the Android Enterprise Recommended is summed up by this quote from the datasheet: "90-day security updates and major update support for a minimum of three (3) years". The G7 range was released in late 2018/early 2019(I received my G7 Plus in early 2019 via pre-order), so we are just over half way through the expected life cycle, yet issues are not being addressed in a timely way.

 

Regards,

Steve

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Re:Moto G7 Power in UK stuck on April update

2020-09-03, 18:43 PM

Hi Imarsh72,

 

No, I'm not personally testing this. But I have my team, they're currently working on this. I'll see if I can get an update. Thanks.

 

 

My G7 Power is also stuck on the 1 April 2020 security patch level. One of the reasons for purchasing this phone was certification within the Android Enterprise Recommended program, where one of the requirements is to apply released security patches within 90 days. My phone is well outside that window, so when can I expect a newer patch to be available?

 

 

My apologies. Yes we're aware of the reports on G7 Power stuck on April patch. I have my team checking this. I'll touch base here by next week on our next meeting. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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56 Posts

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Re:Moto G7 Power in UK stuck on April update

2020-09-04, 19:19 PM

Quote ...... Android 10 may have other issues. Since my G7 Plus received the Android 10 upgrade it has been unable to bluetooth pair with many cars - the issue was raised in mid-March and we are still waiting for a fix to be rolled out. My G7 Power is not without very similar bluetooth pairing issues, but will sometimes work (although it can drop the bluetooth connection during a calls).  ...... unquote.

 

Oh heck, that is the problem I am having with pairing my hearing aids in android 9.  If it isn't solved in 10, then my phone may just as well be binned.  I bought a pup!  GRRRRR!

 

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