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01-21-2020

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Moto G7 Power, microphone on headphones not working correctly

2020-01-21, 1:30 AM

So the microphones on the phone are working fine, 

but when I wear headphones  ( not Bluetooth ) the mic on them only works on some apps,  I downloaded a voice note app and the headphone mic works well with that, but if I try to use the headphone mic on Instagram or the regular camera it won't work.... it only records with the phone micrphones

 

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Re: Moto G7 Power, microphone on headphones not working correctly

2020-01-21, 22:43 PM

Hi alinagavroche,

 

Thanks for posting. Make sure the app is up to date in the Play Store. Also, can you please check if all permission are enabled (Settings > Apps > Instagram > Permission > Enable/Toggle On each permission). Otherwise. try a different headset/microphone. Let me know. Thanks,

 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Moto G7 Power, microphone on headphones not working correctly

2020-01-22, 13:46 PM

The Instagram app is updated

The Instragram has permission to use the microphone

The Built in microphones work 

 

Whenever I use the camara ( the app included with the phone) or instagram

The built in microphones record even if I connected headphones with microphone

 

Whenever I use the Voice note app ( downloaded from the play store)

The app records with the headphone mic just fine

 

I tried another set of headphones and got the same result ( insta no, camera no, voice notes yes)

 

I tried a microphone ( no audio input) and same result ( insta no, camera no, voice notes yes)

 

 

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Re: Moto G7 Power, microphone on headphones not working correctly

2020-01-23, 17:09 PM

Hi alinagavroche,

 

This app-specific limitation, we can't guarantee that the headset's mic may work or may not work. You can try further testing this using the Open Camera app from Play Store. 

 

Best regards,
Rich
Motorola-Lenovo Support



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03-25-2020

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Re:Moto G7 Power, microphone on headphones not working correctly

2020-03-25, 17:32 PM

Hola,

 

el microfono integrado en el móvil no funciona correctamente. Cuando hablo, la gente oye mi voz entrecortada y con ruídos. Lo mismo, cuando la gente habla u oigo mensajes dejados. Pasa lo mismo sin y con cascos, sin y con wifi.

 

Gracias por vuestra ayuda,

Un saludo

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