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10 Posts

05-14-2014

BE

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Moto G7 Power several problems.

2019-12-18, 15:38 PM

Problem 1: Battery is supposed to be amazing. Whenever I do an update, the battery goes down the drain. I had this with a phone, returned it and bought this one and same problem. The battery doesn't last me all day as it should. By afternoon it's 13 percent. updates kill all my phones. Proven. 

Problem 2: Since two weeks, the speaker has suddenly become unbearably scratchy! I live on speakerphone for work and now I can't hear the people as their voice appear so scratchy! I'm tired of exchanging phones so I would like a solution!! Also the music is also scratchy. 

Problem 2: My phone randomly hangs up in the middle of a call even when I don't touch ANY button. :/ 

 

Can anyone help here?? The scratchiness is the most pressing problem for now. 

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2 Posts

12-18-2019

CA

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Re: Moto G7 Power several problems.

2019-12-18, 18:39 PM

Similar issues around accepting a call. Phone becomes unresponstive. 

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8675 Posts

03-05-2018

US

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Re: Moto G7 Power several problems.

2019-12-18, 18:39 PM

Hi hel22,

 

Updates shouldn't cause this, let me help you further with this. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. 

 

Regarding the scratchy sound, does it only happen at certain volume levels? Kindly test the speaker via Device Help app > Diagnosis > Hardware Test > Speaker. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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10 Posts

05-14-2014

BE

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  • Message 4 of 9

Re: Moto G7 Power several problems.

2019-12-18, 19:13 PM

Done it. Hope I did it right, added IMEI nr for sim slot 1 which I use. 

Hardware test said ok bc speaker is working, it's just very scratchy :( 

With headphone not scratchy though. Only through speakerphone. 

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8675 Posts

03-05-2018

US

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Re: Moto G7 Power several problems.

2019-12-19, 20:28 PM

Hi hel22,

 

Thanks for updating your profile. I'd like to share it with the team, If the scratchy sound is also captured in the video, can you take a video using the stock camera app and share it with me? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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10 Posts

05-14-2014

BE

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  • Message 6 of 9

Re: Moto G7 Power several problems.

2019-12-19, 21:50 PM
Oh I have no idea how to do that. It's when I speak on the phone on loudspeaker.
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8675 Posts

03-05-2018

US

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Re: Moto G7 Power several problems.

2019-12-23, 14:42 PM

Hi hel22,

 

I thought you mentioned it also happened with music? We'd like to isolate if this is happening on both videos and media. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

02-28-2020

US

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Re:Moto G7 Power several problems.

2020-02-28, 12:37 PM
Was there ever a solution to your battery problems? I have been having a similar experience with the battery (although not the other issues you've had) and I think it started around the same time as yours—coinciding with an update at the beginning of December. This morning was a perfect example: I charged my phone over night (full charge), took it off the charger when I woke up, put it face down on the counter with the screen off, then I got in the shower. When I got out of the shower (about 15 minutes), it was down to 91%. It was down to 84% by the time I left the house (about an hour after unplugging). I'm currently at 73% only 2 hours after unplugging. According to the Battery Usage page, the only apps that have run are YouTube (13 min, 2%), Chrome (21 min, 1%... From going through this forum), and Moto App Launcher (16 min, 2%). I also bought this phone for the amazing battery—and it was amazing at the beginning, when I got two full days out of a charge—but the performance has dropped to an unacceptable level. PS: by the end of this writing, I am down to 71% (a drop off 2%).
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8675 Posts

03-05-2018

US

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  • Message 9 of 9

Re:Moto G7 Power several problems.

2020-03-05, 16:36 PM

Hi Alex M,

 

Please refer to the initial thread you posted on. Here's the link. Thanks

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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