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03-18-2020

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Moto G7 pops up with a message, "Moto keeps stopping"

2020-03-18, 3:52 AM

Subject line says it all. It pops up approximately every 15 seconds. I've tried force stop, I've tried clearing the cache (but apparently, there was no cache to clear?). I'm rather at a loss. Help?

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8752 Posts

03-05-2018

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Re:Moto G7 pops up with a message, "Moto keeps stopping"

2020-03-18, 16:56 PM

Hi frostflower,

 

I appreciate the things you've tried. This is odd, make sure the Moto app is update in the Play Store. Also, try clearing its data instead (Settings > Apps > Tap 3 vertical dots > Show  System > Moto App > Storage > Clear Storage). Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Moto G7 pops up with a message, "Moto keeps stopping"

2020-03-18, 17:37 PM

Hi Agent_Rich,

 

thank you for your quick reply. It seems to have resolved itself without further intervention, which is both annoying (because I don't know what caused it, nor how to prevent it in the future), and a relief (because it went away).

 

Thank you again for taking the time to help. If it happens again, I'll definitely be back to try the solution you recommended.

 

frostflower

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04-19-2020

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Re:Moto G7 pops up with a message, "Moto keeps stopping"

2020-04-19, 18:18 PM

Just ran into the same issue on my G7, can confirm that your steps seem to have solved the issue.  Thanks

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8752 Posts

03-05-2018

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Re:Moto G7 pops up with a message, "Moto keeps stopping"

2020-04-20, 13:47 PM

Hi getsmartt,

 

Thanks for posting here. Glad the troubleshooting steps worked for you. If you need further help just let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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