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2 Posts

10-16-2020

US

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  • Message 1 of 3

Moto G7 sometimes doesn't receive calls.

2020-10-16, 15:47 PM

My Moto G7 seems to have issues receiving calls. And not in the way that it doesnt notify me that I'm getting a call, in the way that I have no idea that I got a call unless they leave a voicemail or tell me about it later. No call history, no notifications. I bought my phone off Amazon, and I'm fairly sure the phone was made for Brazil, as my system updates are all in portugese. I'm in United States. Would that cause the issues I'm describing? Do I have any recourse or path to fix the issue?

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1972 Posts

10-16-2018

GB

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  • Message 2 of 3

Re:Moto G7 sometimes doesn't receive calls.

2020-10-16, 19:00 PM

Go into the phone settings > Network section and un-tick the Automatic scan for your Network/Carrier. When the list populates choose a WRONG one and let it fail. Then choose your correct one.

 

Then restart the phone and see if that gets it.

 

HTH :)

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2 Posts

10-16-2020

US

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎10-16-2020
  • Location: US
  • Views: 10
  • Message 3 of 3

Re:Moto G7 sometimes doesn't receive calls.

2020-10-16, 19:20 PM

I'll try this, but the issue is that the problem is intermittent. A lot of the time I'll receive phone calls just fine.

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