Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

2 Posts

10-16-2020

United States of America

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎10-16-2020
  • Location: United States of America
  • Views: 10
  • Message 1 of 5

Moto G7 sometimes doesn't receive calls.

2020-10-16, 15:47 PM

My Moto G7 seems to have issues receiving calls. And not in the way that it doesnt notify me that I'm getting a call, in the way that I have no idea that I got a call unless they leave a voicemail or tell me about it later. No call history, no notifications. I bought my phone off Amazon, and I'm fairly sure the phone was made for Brazil, as my system updates are all in portugese. I'm in United States. Would that cause the issues I'm describing? Do I have any recourse or path to fix the issue?

Reply
Options

Re:Moto G7 sometimes doesn't receive calls.

2020-10-16, 19:00 PM

Go into the phone settings > Network section and un-tick the Automatic scan for your Network/Carrier. When the list populates choose a WRONG one and let it fail. Then choose your correct one.

 

Then restart the phone and see if that gets it.

 

HTH :)

Reply
Options

2 Posts

10-16-2020

United States of America

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎10-16-2020
  • Location: United States of America
  • Views: 10
  • Message 3 of 5

Re:Moto G7 sometimes doesn't receive calls.

2020-10-16, 19:20 PM

I'll try this, but the issue is that the problem is intermittent. A lot of the time I'll receive phone calls just fine.

Reply
Options

3 Posts

06-13-2021

United States of America

3 Signins

50 Page Views

  • Posts: 3
  • Registered: ‎06-13-2021
  • Location: United States of America
  • Views: 50
  • Message 4 of 5

Re:Moto G7 sometimes doesn't receive calls.

2021-06-13, 11:22 AM

I am having the same issue. As far as I know it's just one specific number that I can never get. 

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 5 of 5

Re:Moto G7 sometimes doesn't receive calls.

2021-06-14, 13:20 PM

Hi jenh82

 

I have responded to your post on this link. Kindly reply there. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms