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02-02-2020

US

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Moto G7 stuck on "Phone is starting...", recovery mode says "No Command"

2020-02-02, 0:55 AM

Hello. My G7 is stuck on "Phone is starting..." after startup. Safe mode is same, recovery mode has a black screen "No Command" before restarting. Factory Reset from the mother boot screen just plain doesn't work (starts up normally, all data and settings intact). Have tried a million things and nothing is working. The phone is under warranty so I've already got a replacement phone, but want to get my photos out (stupidly I didn't back them up) before returning this one.

 

- If I switch to Guest or New User, "Phone is starting..." doesn't happen and I can use the phone normally (though of course cannot access the photos stored in the Device Owner user).

- I can access Settings from the pull-down menu, so I've uninstalled every app I can uninstall and reset the settings for everything else. No change.

- I can see the photos are still on the phone based on the GB used on the Settings > Storage menu.

- Any Settings menu that accesses an app (Backup, for example) just doesn't launch.

- Plugging into a computer with USB debugging on doesn't work. The computer detects the phone, but I can't see the drive. However, if I plug in while logged into Guest or New User, I can see the drive (but obviously cannot access the photos saved on Device Owner).

- Some on other forums are saying this is either because (a) launcher.apk or (b) encryption is somehow corrupted. However, I don't know how to fix these with a legit OS.

 

Does anyone have any other suggestions?? The un-backed up photos include my father's memorial and my graduation so I REALLY want to get them back before returning the phone.

 

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1705 Posts

10-16-2018

GB

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Re: Moto G7 stuck on "Phone is starting...", recovery mode says "No Command"

2020-02-02, 9:46 AM

You can try the Lenovo assistant,

 

https://support.lenovo.com/gb/en/downloads/ds101291

 

including the manual download for it.

 

Also just in case you had Google photos on the phone check to see if any have been saved here,

 

https://photos.google.com

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8627 Posts

03-05-2018

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Re: Moto G7 stuck on "Phone is starting...", recovery mode says "No Command"

2020-02-03, 20:27 PM


Hi,

 

Thanks for posting. While I agree you can try what's Porphyrius suggestions, I'm just a little confused with what's the actual scenario, are you able to actually boot up the phone? 

 

Best regards,
Rich
Motorola-Lenovo Support



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