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Moto G7 won't update

2020-03-24, 1:32 AM
I have a Moto G7 that has been trying to update itself to Android 10 for weeks. Every time it doesn't work and I get an error message. Sometimes it's every few seconds! Very annoying! I can't get Lenovo Moto Smart Assistant because I have a Mac. I tried doing a factory reset and it's still doing it. How can I get it to either update successfully or stop trying?
Screenshot_20200320-085129.png
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Re:Moto G7 won't update

2020-03-24, 20:45 PM

Hi LorHS,

 

Please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Moto G7 won't update

2020-03-26, 12:46 PM
My wife's G7 having the same issue
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Re:Moto G7 won't update

2020-03-26, 18:25 PM
Ok so my phone finally updated. Thank you all.
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Re:Moto G7 won't update

2020-03-26, 20:47 PM
How did you get it to update?
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Re:Moto G7 won't update

2020-03-29, 19:55 PM

Hi Rich!

 

Thanks, I have updated my profile and made sure those settings are correct. Please do go ahead and investigate! Thanks for your help.

 

Laura

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Re:Moto G7 won't update

2020-03-30, 14:41 PM

Hi LorHS,

 

Thanks for updating your profile. I will check this with my team. @Poorplmbr Are you also getting the same error when you're trying to update? Can you also update your profile with your IMEI? Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 



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Re:Moto G7 won't update

2020-04-03, 1:57 AM

Look, I don't understand what the heck is going on?? I don't like this and i just want all of this resolved or someone can just give me my money back and it is ONLY FAIR AND RIGHT!! I'm so sick and tired of this and i just want this to be fixed so i can live a normal life with my phone. Its extremely frustrating for me to have to do a have to hard resets to my phone and then keep restarting my phone each day to keep seeing the "SOFTWARE UPDATE UNSUCCESSFUL." Why won't anyone fix this, im so tired of it!!! OMG...is there anyone out there that can help take care of this 

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Re:Moto G7 won't update

2020-04-06, 17:13 PM
My profile has been updated
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Re:Moto G7 won't update

2020-04-08, 14:13 PM

Hi Upset owner,

 

Thanks for posting on the thread. We're currently checking this failures. Can you please update your profile with your IMEI, so we can check yours? 

 

 

Hi Poorplmbr,

 

Thanks for updating your profile. I will let you know if we find out anything.

 

Best regards,
Rich
Motorola-Lenovo Support



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