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1 Posts

04-09-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 11 of 38

Re:Moto G7 won't update

2020-04-09, 16:10 PM

Hi, I have the same update failure on my G7 Plus. How do I fix this?

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1 Posts

04-11-2020

United States of America

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  • Message 12 of 38

Re:Moto G7 won't update

2020-04-12, 14:57 PM
What country and carrier? I'm in the US (TMobile) and have no updates ☹️
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13097 Posts

03-05-2018

United States of America

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  • Message 13 of 38

Re:Moto G7 won't update

2020-04-13, 18:58 PM

Hi GDS1,

 

We'd like to see yours as well. Can you please update your profile with the details we're asking? Please see my previous reply for the instruction on how to update forums profile. Let me know, so I can check this. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support

 



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3 Posts

04-17-2020

Peru

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  • Message 14 of 38

Re:Moto G7 won't update

2020-04-17, 5:12 AM
Hi, I have the same problem, my profile has been updated Thx in advance Lucho
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13097 Posts

03-05-2018

United States of America

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  • Message 15 of 38

Re:Moto G7 won't update

2020-04-21, 17:37 PM

Hi Lucho Vilchez,

 

If you have the same error as stated on the first report, please try using LMSA again and let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

05-10-2020

Brazil

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  • Message 16 of 38

Re:Moto G7 won't update

2020-05-10, 0:22 AM
Não está atualizado
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1 Posts

05-10-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 17 of 38

Re:Moto G7 won't update

2020-05-10, 13:21 PM
Hey Rich, I am having the same issue, its updating to step 3 of 6 and gets to 30% and stops, but I have to take my SD card out for it to get that far.
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13097 Posts

03-05-2018

United States of America

1256 Signins

170825 Page Views

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  • Message 18 of 38

Re:Moto G7 won't update

2020-05-11, 13:31 PM

Hi Wookiee417,

 

Thanks for posting on the thread. I wonder what could be causing this. Can you please try pushing the update using LMSA tool?

 

Here are the links

https://support.lenovo.com/us/en/downloads/ds101291

https://support.lenovo.com/ph/en/solutions/ht102605

 

Please let me know if that helps. Thanks.

 

Hi Paulo pc,

 

I'd like to help. Are you also having the same update failure? We have a community for Brazil, if you feel more comfortable you can post here.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

05-12-2020

United States of America

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  • Message 19 of 38

Re:Moto G7 won't update

2020-05-12, 13:50 PM
I'm having the same issues as the other people here. Phone is a few weeks old, factory reset, no sd card, and keep getting the failure to update. I think it's trying to install the April 2020 security patch. Gets to step 3 of 6 @33% and fails. Phone bought at Best Buy, North East USA, carrier AT&T.
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13097 Posts

03-05-2018

United States of America

1256 Signins

170825 Page Views

  • Posts: 13097
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  • Message 20 of 38

Re:Moto G7 won't update

2020-05-12, 16:17 PM

Hi Johnny_G,

 

I have reported this. Have you tried using LMSA tool, the one I provided on this thread? Check if it will push the updates using the tool. Also, please update your profile with your IMEI and other details we need to check, instructions are just above this post. Hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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