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4 Posts

05-14-2020

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  • Message 21 of 38

Re:Moto G7 won't update

2020-05-15, 5:51 AM
I'm having the same problem I tried using a PC n it didn't work. I'm at a lost
Lindsey otradovec
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13097 Posts

03-05-2018

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  • Message 22 of 38

Re:Moto G7 won't update

2020-05-15, 13:20 PM

Hi Lindsmama,

 

Are you also getting an error when updating through LMSA? Can you please update your profile with your IMEI?

 

We would like you to delete the existing firmware that was previously downloaded and download a new copy just to rule out a corrupt file that could be causing the failure:
 
1.      Close LMSA
2.      Open the directory:  C:\ProgramData\LMSA\Download\RomFiles
3.      Delete any folder that is in the directory, which will be the firmware files for the device
4.      Be sure to empty the Windows trash if low on hard drive space, as this deleted file is large
5.      Open LMSA again and connect the device in fastboot mode to the usb cable
6.      Start the process again to select the Moto device and start a new download of the firmware
7.      Once the firmware is downloaded, start the Rescue process to see if the same failure is seen.
 
Can you please let me know what the results are?

 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

05-14-2020

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  • Message 23 of 38

Re:Moto G7 won't update

2020-05-15, 14:16 PM
Still failed.
Lindsey otradovec
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  • Message 24 of 38

Re:Moto G7 won't update

2020-05-18, 18:23 PM

Hi Lindsmama,

 

Thank you so much for trying. My colleague will reach you out to further assist us with this. 

 

Hi Wookiee417, Johnny_G,

 

Are we still active on the thread? We would like to further check yours. If you need further assistance, can you please update your forums profile with the details we're asking? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



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300 Posts

08-30-2018

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  • Message 25 of 38

Re:Moto G7 won't update

2020-05-18, 21:05 PM

@Lindsmama 

 

I'd like to help you further with this.  I've sent you a private message, when you have a moment can you please take a look?

 

Thanks

Becky



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4 Posts

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  • Message 26 of 38

Re:Moto G7 won't update

2020-05-21, 2:01 AM
I have replied.
Lindsey otradovec
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300 Posts

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  • Message 27 of 38

Re:Moto G7 won't update

2020-06-02, 14:09 PM

@ Lindsmama wrote:
 

I have replied.

 

 

Have you received the emails that I sent to you with your label and other information?

 

Becky



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13 Posts

05-23-2020

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  • Message 28 of 38

Re:Moto G7 won't update

2020-06-09, 6:19 AM
Any update on mine because I have updated all my info and still havent received update here in US. Thanks in advance
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13097 Posts

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  • Message 29 of 38

Re:Moto G7 won't update

2020-06-09, 17:05 PM

Hi obsoleteZombie,

 

Thanks for posting on the thread. Yes, we'll be glad to check yours. Just wanna make sure, are you also getting an error? Have you tried the suggestions provided here?

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

05-23-2020

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  • Message 30 of 38

Re:Moto G7 won't update

2020-06-09, 19:51 PM
Currently states I'm up to date when still at Android 9
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