Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

2 Posts

03-08-2020

United States of America

3 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎03-08-2020
  • Location: United States of America
  • Views: 10
  • Message 1 of 13

Moto g7 Power not received Feb 2020 patch

2020-03-08, 16:34 PM

Hey all,
I saw the news about the g7 power receiving the february 2020 security patch, but if I go into the usual system updates, it says I'm up to date on the december one.
Is it still being rolled out to US users (like myself) or do I have a problem here?

Much appreciated.

Reply
Options

26 Posts

01-07-2017

United States of America

139 Signins

1532 Page Views

  • Posts: 26
  • Registered: ‎01-07-2017
  • Location: United States of America
  • Views: 1532
  • Message 2 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-09, 0:51 AM
Same concern on my new G7 Power from T-Mobile.
Reply
Options

1 Posts

03-09-2020

United States of America

1 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎03-09-2020
  • Location: United States of America
  • Views: 15
  • Message 3 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-09, 21:46 PM

I'm in the same boat, I assume with the g7 play.

Reply
Options

2 Posts

03-08-2020

United States of America

3 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎03-08-2020
  • Location: United States of America
  • Views: 10
  • Message 4 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-11, 10:52 AM
No response? Ok I guess it's still rolling out. If not I guess I'll have to unlock my bootloader and just upgrade straight to Android 10.
Reply
Options

12 Posts

03-03-2020

United States of America

16 Signins

145 Page Views

  • Posts: 12
  • Registered: ‎03-03-2020
  • Location: United States of America
  • Views: 145
  • Message 5 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-14, 16:45 PM

Today is the 14th of March and I still have to keep my Bluetooth turned off on my G7 Power (with metro/TMobile ) because I still haven't gotten a removed security patch that I have seen others in the U.S. post that they have gotten. What is the deal with no security patch and no Android 10 for us? The Bluetooth vulnerability was found nearly 3 months ago and yet a lot of us are still open to having our phones hacked if we use a huge feature of the device that we purchased from Lenovo/Motorola. This is growing more ridiculous by the day and every day that passes without critical updates makes it that much more likely that this will be the last Motorola or Lenovo device I will purchase.

 

Edited: due to site rules violation -preferred language -Rich

Reply
Options

13049 Posts

03-05-2018

United States of America

1252 Signins

170480 Page Views

  • Posts: 13049
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170480
  • Message 6 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-19, 16:41 PM

Hi,

 

Motorola is committed to implementing essential security patches. As new security issues emerge, we will evaluate them and update eligible phones as needed. Looks like this was the last security update for G7 Power - link.  Please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your check-in data so I can check your software version.

See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

4 Posts

03-19-2020

United States of America

7 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎03-19-2020
  • Location: United States of America
  • Views: 35
  • Message 7 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-19, 17:56 PM

Same Boat, My G7 is on December 5, 2019 patch level and my comany has locked me out of my email on the device because of the Bluetooth issue. HELP! Get this patch out for all models. My GF is on a G7 Power - Feb 01 Build. 

Reply
Options

1 Posts

03-20-2020

United Kingdom of Great Britain and Northern Ireland

2 Signins

55 Page Views

  • Posts: 1
  • Registered: ‎03-20-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 55
  • Message 8 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-20, 9:38 AM

Hello,

 

I have the same issue. OTA February 2020 security updated is unsuccessful. I have backed up, factory reset and tried again and failed. I have also tried to reflash my phone over Lenovo Moto Assistant which has also failed. What is the solution to this problem?

 

Thanks,

 

Jeremy

Reply
Options

13049 Posts

03-05-2018

United States of America

1252 Signins

170480 Page Views

  • Posts: 13049
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170480
  • Message 9 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-23, 19:16 PM

Hello Everyone,

 

Can you please update your profile with the details I'm asking on my previous reply? Also, please confirm your current build number (Settings > System > About Phone > Build Number). Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

5 Posts

02-19-2018

United States of America

9 Signins

61 Page Views

  • Posts: 5
  • Registered: ‎02-19-2018
  • Location: United States of America
  • Views: 61
  • Message 10 of 13

Re:Moto g7 Power not received Feb 2020 patch

2020-03-24, 16:21 PM

Just received the Feb security update on mine last night - I'm on T-Mobile, so maybe this is finally rolling out.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms