Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

5 Posts

04-09-2019

DE

11 Signins

55 Page Views

  • Posts: 5
  • Registered: ‎04-09-2019
  • Location: DE
  • Views: 55
  • Message 1 of 29

Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-09, 13:52 PM

Hello, i have bought the g7 Power maybe a month ago and i am still on the december 2018 security patch. Is this phone never gonna receive any updates or what is going on ? 

I am on RETEU2 Software channel 

 

Also it is advertised that this phone supports 5Ghz Wifi, however it does not. I have a fully compatible 5Ghz Wifi setup at my home that my old Oneplus One phone can see, however my moto g7 power cant even see the network at all in the list. I have read it had something to do with Wifi Country codes and that to be able to see 5Ghz networks i would have to root the phone and change the wifi regional code. 

 

The support ( with updates ) seems to be very bad for this phone, i hope it wasnt a mistake that i bought it because it is actually a good phone.

 

Can somebody help me on those issues ? 

Solved! See the solution
Reply
Options

2229 Posts

02-11-2016

US

2930 Signins

53211 Page Views

  • Posts: 2229
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 53211
  • Message 2 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-09, 14:23 PM

 wrote:

Hello, i have bought the g7 Power maybe a month ago and i am still on the december 2018 security patch. Is this phone never gonna receive any updates or what is going on ? 

I am on RETEU2 Software channel 

 

Also it is advertised that this phone supports 5Ghz Wifi, however it does not. I have a fully compatible 5Ghz Wifi setup at my home that my old Oneplus One phone can see, however my moto g7 power cant even see the network at all in the list. I have read it had something to do with Wifi Country codes and that to be able to see 5Ghz networks i would have to root the phone and change the wifi regional code. 

 

The support ( with updates ) seems to be very bad for this phone, i hope it wasnt a mistake that i bought it because it is actually a good phone.

 

Can somebody help me on those issues ? 


Hello, it appears that the Moto G7 power only has 5Ghz in some regions. Where did you purchase the phone from? Is your forum profile updated with the correct IMEI or SN from your phone? I can look into it further.

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

5 Posts

04-09-2019

DE

11 Signins

55 Page Views

  • Posts: 5
  • Registered: ‎04-09-2019
  • Location: DE
  • Views: 55
  • Message 3 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-10, 6:11 AM

I updated my profile with IMEI ( SIM 1 ). 

Phone purchased through Amazon Germany, used also in that country. 

 

 

Reply
Options

2229 Posts

02-11-2016

US

2930 Signins

53211 Page Views

  • Posts: 2229
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 53211
  • Message 4 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-10, 13:19 PM

 wrote:

I updated my profile with IMEI ( SIM 1 ). 

Phone purchased through Amazon Germany, used also in that country. 

 

 


I apologize for the confusion the German version of the phone does not support 5Ghz. I will ensure the webpage is corrected.

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

5 Posts

04-09-2019

DE

11 Signins

55 Page Views

  • Posts: 5
  • Registered: ‎04-09-2019
  • Location: DE
  • Views: 55
  • Message 5 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-10, 13:59 PM
So it will never be supported for that region then ?
Is there any reason for it ?

And what about the updates ? Still on December 2018 security patch is not very safe...
Reply
Options

2229 Posts

02-11-2016

US

2930 Signins

53211 Page Views

  • Posts: 2229
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 53211
  • Message 6 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-10, 14:37 PM

 wrote:
So it will never be supported for that region then ?
Is there any reason for it ?

And what about the updates ? Still on December 2018 security patch is not very safe...

5Ghz will never be supported on that model as it was not built/designed for 5Ghz WiFi in that region.

 

As for updates, your phone is on the correct build currently. We never provide dates, but we are working hard to provide quality upgrades to eligible devices as quickly as possible.

 

-Tom

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

0 person found this solution to be helpful.

This helped me too

Reply
Options

5 Posts

04-09-2019

DE

11 Signins

55 Page Views

  • Posts: 5
  • Registered: ‎04-09-2019
  • Location: DE
  • Views: 55
  • Message 7 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-11, 5:56 AM

When you want something done right, you gotta do it yourself...

Time to move to a custom ROM.

 

Thanks for the clarifications at least 

Reply
Options

3 Posts

04-13-2019

US

6 Signins

90 Page Views

  • Posts: 3
  • Registered: ‎04-13-2019
  • Location: US
  • Views: 90
  • Message 8 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-13, 1:04 AM

Hello, I'm having the same problem with my phone. I have the Moto G7 Power and it's not reading 5ghz WiFi speeds too. I'm located in the USA though. I don't know why my other phones can see it but this one can't, it's a newer model.

Reply
Options

7 Posts

03-29-2019

US

19 Signins

159 Page Views

  • Posts: 7
  • Registered: ‎03-29-2019
  • Location: US
  • Views: 159
  • Message 9 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-13, 3:58 AM

I have no clue why they butchered this phone this badly. The rest of the world gets a 64GB 4 GB Ram phone missing NFC 5 gigahertz Wi-Fi and a few bands. The US version 32GB 3 GB Ram. It's not like faster Wi-Fi is restricted to the United States. They should have released one phone to the entire globe.

Reply
Options

94 Posts

04-02-2019

US

317 Signins

2338 Page Views

  • Posts: 94
  • Registered: ‎04-02-2019
  • Location: US
  • Views: 2338
  • Message 10 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-04-13, 21:25 PM

While some variants do have 5ghz support, I believe they are limited to 150mbps data rates on 2.4 or 5ghz.  

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete