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17 Posts

11-17-2018

GB

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  • Message 11 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-08-07, 22:56 PM

Having had the Moto G5 for 2 years, I thought I'd upgrade to the UK model Motorola G7 Power today 7th August 2019.
The G5 connected to my router 2.4 and 5Ghz channels with no issue and to my suprise and disapointment tonight the new G7 power could not find my 5Ghz channel. I have tried several manual channels in the router but to no avail.
I have read the Motorolla replies stating that the German version wasn't designed for 5Ghz?

Having now read the Motorola online full specification it is indeed only a 2.4Ghz designed device :smileysad:

 

 

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2 Posts

08-13-2019

US

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  • Message 12 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-08-13, 21:47 PM

My Wife and I both have brand new Moto G7 Power on T-Mobile.  It connects to 5ghz Wireless networks at my home and work, but definitely seems to be capped at 100-150MBit downspeed.

 

So, the US version on T-Mobile has a 5GHz radio, but no MIMO (multiple in/ multiple-out) support, which confused the hell out of me when I was speedtesting my 3x3 MIMO wireless access point from Ubiquiti at work and home.  My moto Z2 Force, has no problem pulling 400-500MBit, on the same 5Ghz network SSID.  The G7 Power, only 100-150MBit in the same 5Ghz SSID networks.

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2 Posts

08-13-2019

US

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  • Message 13 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-08-13, 21:48 PM
I'm guessing MIMO support was a size / number of radios versus battery decision. There is definitely a 5ghz radio on US version for T-mobile, just not MIMO... bummer.
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2 Posts

08-17-2019

GB

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  • Message 14 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-08-17, 18:31 PM

Hi, I have the same problem. I got my G7 Power only 2 months ago and I cannot get the 5G connection. It is not even available on the phone for connecting to my 5G on my router. Please advise how I can get 5G connection on my phone. Thanks

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17 Posts

11-17-2018

GB

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  • Message 15 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-08-17, 19:16 PM

You can't, it's only designed for 2.4gHz. Check out Motorola's website specifications for this model or view my jpg image attached on my post above.

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2 Posts

08-17-2019

GB

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  • Message 16 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-08-17, 19:51 PM

It seems that in certain locations the G7 can get 5G. Is this an issue of software or is there hardware issue as well. Is the UK not on the 5G list for the G7 then, can it be added for the UK?

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17 Posts

11-17-2018

GB

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  • Message 17 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-08-17, 20:34 PM

It's hardware and therefore unable to make it WiFi 5Ghz compatible for the UK market models.

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2 Posts

09-03-2019

GB

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  • Message 18 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-09-03, 11:32 AM

I have he same problem with the G7 Play and I assume the answer is the same regarding 5GHz support in the UK. If so that is extremely disappointing as one reason I bought the phone is for the 5GHz support, as that is all that is provided at my place of work. Can anyone point to where this limitation is documented by Motorola? 

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17 Posts

11-17-2018

GB

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  • Message 19 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-09-03, 14:13 PM

Check one of my earlier posts where I attached a screen shot of the Motorola G7 Power specification page. All of us on this thread are also very disappointed with the lack of 5ghz frequently.

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34 Posts

07-05-2015

GB

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  • Message 20 of 29

Re: Moto g7 Power outdated and no 5Ghz Wifi Support

2019-09-03, 22:34 PM
It's interesting though because the 632 chipset does support 5ghz wifi. So it probably just is a software / firmware restriction. However I doubt it you can get past it by rooting the phone
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