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Moto g7 not finding satellites when connected to hs720 drone

2020-01-30, 12:23 PM

I have a Holy Stone 720 drone.  It uses the Ophelia app.  The app will not locate satellites so that I can use the follow me and circle functions.  I use my wife's iPhone 6 and it locates them easily and all the functions work.  It seems to me then that it must be a setting on the phone.  How do I enable the phone to locate the satellites?

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Re: Moto g7 not finding satellites when connected to hs720 drone

2020-01-30, 17:15 PM

Hi jtig,

 

First, check if your phone is actually detecting satellites. Try it in Google Maps and test the GPS in the Device Help app > Device diagnosis > Hardware Test > GPS. Let me know the results. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Moto g7 not finding satellites when connected to hs720 drone

2020-01-31, 0:27 AM

Rich,

 

Thanks for getting back to me.  I did run the diagnostic test through the Device Help app.  The GPS located 15 satellites.

 

Also, when I opened the app from the App Info from settings (I went to the wrong place at first) I found that none of the permissions were turned on...including Location.  So I turned them all on.

 

End result - phone is locating satellites.   

 

Seems to me....one of the truly ignorant.....that it must be a setting.

 

John

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Re: Moto g7 not finding satellites when connected to hs720 drone

2020-02-03, 13:31 PM

Hi jtig,

 

Thanks for testing. I assume everything's working now?

 

Best regards,
Rich
Motorola-Lenovo Support

 



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Re: Moto g7 not finding satellites when connected to hs720 drone

2020-02-03, 13:51 PM

Unfortunately, the phone is still not locating the satellites through the Ophelia app.  

 

This is what I know.

1 - The phone can locate satellites

2 - The HS720 drone and it's controller can locate satellites.

3 - The Ophelia app cannot locate satellites through the Moto G7 Play

4 - The Ophelia app can locate satellites through my wife's iPhone 6 and through my old Galaxy 5s.

 

Thanks for helping.

John

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Re: Moto g7 not finding satellites when connected to hs720 drone

2020-02-03, 15:45 PM

Rich,

 

I did all the same things I have been doing for the last 2 weeks and for some reason it worked today.  Why?  How?  It is a mystery.

 

Thanks for you help.  You can consider this question closed!

 

Thanks

John

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Re: Moto g7 not finding satellites when connected to hs720 drone

2020-02-05, 15:25 PM

Hi jtig,

 

Thanks for updating me. While we can't tell the root cause for sure, I'm glad though that it's working now. Post back in case you need further assistance. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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