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Moto g7 plus slow locking screen

2019-09-06, 10:46 AM

Hi there Community!

I recently bought a Moto g7 plus and everything was very smooth and fancy (Congrats, Motorola!)
BUT after the security update of August, the lock screen takes up to 2 seconds to lock.
Before the update it took almost 0 secs!
To unlock, the phone takes almost no time! It's just on the lock phase!

I tried to reboot it different times, to remove the SD card and to unistall some apps, but nothing changed.
Do You have any ideas on how to solve it?

Cheers,
MattJKF

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Re: Moto g7 plus slow locking screen

2019-09-06, 19:50 PM

Hi MattJKF,

 

Appreciate your post and the things you have tried. I wouldn't say that this is due to the update, but let me help you out with this. I'd like to confirm, do you experience this behavior with other things aside from locking the screen? Let's first consider the power button, please confirm if the button isn't too loose or tight when pressing it. Also, I would suggest making sure all apps are up to date in Play Store especially the Moto app and Moto Display. And try removing your security lock screen > set it to none and check if there's an improvement. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

09-06-2019

Italy

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  • Message 3 of 16

Re: Moto g7 plus slow locking screen

2019-09-06, 20:05 PM

Hi Rich!

Everything in my Moto is working fine and smooth. When I unlock it (with fingerprint or side button) it works really fast, but when I lock it takes some time (from 1 to 2 seconds).
The power button is "solid" (as it was out of the box) and really pleasing to press.
I update daily every app in my smartphone.
I tried to remove the lock screen, but nothing happened. I also reeboted it, but still no improvements.

Thanks for Your suggestions, but it's still working slowly.

Best regards,
MattJKF

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Re: Moto g7 plus slow locking screen

2019-09-06, 20:09 PM

 wrote:

Hi Rich!

Everything in my Moto is working fine and smooth. When I unlock it (with fingerprint or side button) it works really fast, but when I lock it takes some time (from 1 to 2 seconds).
The power button is "solid" (as it was out of the box) and really pleasing to press.
I update daily every app in my smartphone.
I tried to remove the lock screen, but nothing happened. I also reeboted it, but still no improvements.

Thanks for Your suggestions, but it's still working slowly.

Best regards,
MattJKF


Hold the power button in until the phone restarts.This is called a,"Soft Reboot" and emulates taking the Battery out.Ths can sometimes clear these glitches.

 

HTH :)

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8 Posts

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Re: Moto g7 plus slow locking screen

2019-09-06, 20:18 PM

Hi Porphyrus!

Thanks for the advice!
I just tried it, but still not solved my problem...

Regards,
MattJKF

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Re: Moto g7 plus slow locking screen

2019-09-06, 20:20 PM

 wrote:

Hi Porphyrus!

Thanks for the advice!
I just tried it, but still not solved my problem...

Regards,
MattJKF


Does it do it in Safemode?

 

Press the power button and from the shutdown screen long press on the power off option and you should be able to reboot into Safemode.If it doesn't do it there then it's usually a rogue user installed app causing it.It can be a pain finding though :(

 

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  • Message 7 of 16

Re: Moto g7 plus slow locking screen

2019-09-06, 20:28 PM

,

 

This is odd. Did you restore your apps from your previous device to your G7 Plus, before actually testing the phone? If so, check and see if this will happen in safe mode, if the previous suggestion soft-reboot didn't help. Otherwise, I recommend doing a factory data reset without restoring your backup yet until we replicated the same behavior. Let me know.

 

Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Factory Data Reset:
Settings > System > Reset options > Factory Reset

 

If you have new files/apps, kindly back them up before doing the reset so you won't lose them. 

 

Let me know which helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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8 Posts

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Re: Moto g7 plus slow locking screen

2019-09-06, 20:32 PM

I just tried Soft-reboot and Safe Mode and nothing changed.
I would like to NOT reset to factory settings, but I guess it's the only solution.
Will try it in a few days, after the backup 
I'll keep You informed, Thanks to everyone

All the best,
MattJKF

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12078 Posts

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  • Message 9 of 16

Re: Moto g7 plus slow locking screen

2019-09-06, 20:39 PM

Thanks for trying all the suggestions. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

09-06-2019

Italy

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  • Posts: 8
  • Registered: ‎09-06-2019
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  • Message 10 of 16

Re: Moto g7 plus slow locking screen

2019-09-06, 20:45 PM

Dear Rich,

I just updated my profile, You can proceed to check the info you need.

Hope to hear from You,
MattJKF

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