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Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 7:09 AM

It clearly states full compatibility with Boost Mobile on the product page however I can't activate it Boost says it's currently not eligible ? What should I do 

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Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 14:03 PM

 wrote:

It clearly states full compatibility with Boost Mobile on the product page however I can't activate it Boost says it's currently not eligible ? What should I do 


Is this a USA G7? I didn't think they were out yet. If it is not a USA G7, then the compatibility page doesn't apply. 

 

If this is a USA G7, I can get someone to look into this. 

 

 


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  • Message 3 of 23

Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 16:49 PM

 wrote:

 wrote:

It clearly states full compatibility with Boost Mobile on the product page however I can't activate it Boost says it's currently not eligible ? What should I do 


Is this a USA G7? I didn't think they were out yet. If it is not a USA G7, then the compatibility page doesn't apply. 

 

If this is a USA G7, I can get someone to look into this. 

 

 


I also have this problem. Using Boost Mobile's "bring your own device" page and providing them the IMEI it says the device is not compatible. To my knowledge the G7 started being sold in the US 3/1/2019. I personally got a unlocked one from Amazon, if that makes any difference. There was another post on Boost's motorola forum of someone asking about this, and them saying the couldn't currently activate the device https://community.boostmobile.com/t5/Motorola/Moto-G7-issues/m-p/86808/highlight/true#M834 . 

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Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 17:01 PM

Everyone, I'd like to look into this further. Please update your profile with current phone, carrier and IMEI -- this will help me investigate. 

 

-Tom


Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 17:13 PM
Thanks for the reply, I updated my profile with that information.
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  • Message 6 of 23

Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 17:21 PM

 wrote:
Thanks for the reply, I updated my profile with that information.

Thank you. I have a couple more questions, did you get a new SIM when you tried to activate the phone? Also, can you take a picture of the SIM you are trying to use and send it to me in a private message?

 

-Tom



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Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 17:24 PM
I haven't been able to get a SIM from them, yet because the prerequisite is passing their 'is your device compatible' page to be able to add it to your cart.

I could obtain a boost SIM from a local store later, I just didn't want to do this until they 'officially' support the device. You can see others with SIMs have had issue with this, as per that Boost forum thread I linked. Was also considering switching to Google Fi if it continued to be an issue.

Sorry I can't be helpful on that front.
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Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 17:56 PM

 wrote:
I haven't been able to get a SIM from them, yet because the prerequisite is passing their 'is your device compatible' page to be able to add it to your cart.

I could obtain a boost SIM from a local store later, I just didn't want to do this until they 'officially' support the device. You can see others with SIMs have had issue with this, as per that Boost forum thread I linked. Was also considering switching to Google Fi if it continued to be an issue.

Sorry I can't be helpful on that front.

No worries, thank you for the info. For some reason I'm not able to pull up the IMEI you provided on your forum profile. Can you change it to the Serial Number instead? 

 

-Tom



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  • Message 9 of 23

Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 17:58 PM

Apologies, it had a typo. I've updated it again, I'll update it with the serial if you're still unable to find it.

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Re: Motorola G7 Unlocked Not compatible with Boost Mobile

2019-03-07, 18:05 PM

 wrote:

Apologies, it had a typo. I've updated it again, I'll update it with the serial if you're still unable to find it.


Excellent that worked. Thank you for updating. I'm going to see what I can do from my end.

 

-Tom



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