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United Kingdom of Great Britain and Northern Ireland

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Motorola G7 phone call issues

2020-03-11, 21:32 PM
I am having issue with incoming and outgoing calls. The person who calls/I am calling can hear me but I cannot hear them unless I put the speaker on. I have done the full test through the help app and their seems to be a receiver issue

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Re:Motorola G7 phone call issues

2020-03-16, 14:39 PM

Hi Whiterose,


Thanks for posting. I would suggest test the receiver speaker in the Device Help app > Device diagnosis > Hardware test > Receiver. Also, I'd like to confirm, does it happen with calls via 3rd party apps like Messenger, Skype, etc? Let me know. Thanks.


Best regards,
Motorola-Lenovo Support

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