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03-11-2020

GB

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Motorola G7 phone call issues

2020-03-11, 21:32 PM
I am having issue with incoming and outgoing calls. The person who calls/I am calling can hear me but I cannot hear them unless I put the speaker on. I have done the full test through the help app and their seems to be a receiver issue
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9833 Posts

03-05-2018

US

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Re:Motorola G7 phone call issues

2020-03-16, 14:39 PM

Hi Whiterose,

 

Thanks for posting. I would suggest test the receiver speaker in the Device Help app > Device diagnosis > Hardware test > Receiver. Also, I'd like to confirm, does it happen with calls via 3rd party apps like Messenger, Skype, etc? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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