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3 Posts

08-13-2020

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Motorola Moto G7 power no service

2020-08-13, 9:52 AM

I just put a G7 power through visible.com and received it the other day. I put my sim card in, set it up and everything was great. I did a restart to it last night because Google chrome was freezing up and since then I have had no service at all. My phone was updated the other day to build number PPOS29.114-134-7-10 security patch level:June 1, 2020. The sim card isn't the problem because I am using it now on my old phone.

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10579 Posts

03-05-2018

US

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Re:Motorola Moto G7 power no service

2020-08-13, 13:32 PM

Hi Joe1970,

 

I will be glad to help you with this. Have you tried re-inserting the sim card or trying another sim? Also, have you contacted your carrier regarding this? Please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

08-13-2020

US

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  • Message 3 of 7

Re:Motorola Moto G7 power no service

2020-08-16, 9:36 AM

Motorola Moto G7 power

I did a factory reset but still no service. My sim works in my old phone, which I am using now. When the sim isn't in the G7 it says "no sim"  but when I put it in it says no service.they want me to send it back but it takes a month to get a refund. If there is a better way for me to fix it and keep it I would definitely like that option. I updated my info on my page. Yes I give you permission to look at everything on my phone

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10579 Posts

03-05-2018

US

1115 Signins

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  • Posts: 10579
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 150653
  • Message 4 of 7

Re:Motorola Moto G7 power no service

2020-08-17, 18:35 PM

Hi Joe1970,

 

That's really odd. I checked your IMEI but I'm not seeing any apps that could possibly cause this. I would like to make sure nothing has changed with your phone's profile, can you please dial *06# and confirm your IMEI? Please let me know if you're seeing the same IMEI as the one in the phone's Settings. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

08-25-2020

AF

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Re:Motorola Moto G7 power no service

2020-08-25, 17:46 PM

Get the lanovo smart assistant and reinstall the android  os

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6 Posts

08-25-2020

AF

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Re:Motorola Moto G7 power no service

2020-08-26, 12:48 PM

Just get on PC and get lanovo smart assistance and reinstall the operating system it's easy and quick and is the best fix that doesn't require any work ... Worked for me!!! After no service for months 

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10579 Posts

03-05-2018

US

1115 Signins

150653 Page Views

  • Posts: 10579
  • Registered: ‎03-05-2018
  • Location: US
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Re:Motorola Moto G7 power no service

2020-08-26, 13:41 PM

Hi Androidmoto7,

 

Thank you for sharing what works for you. I'm glad LMSA helped you with this. It's also one of the troubleshooting we recommend to users.

 

Best regards,
Rich
Motorola-Lenovo Support



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