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  • Registered: ‎03-29-2020
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My volume keeps shutting off

2020-03-29, 21:49 PM
Whenever I try to turn my volume up it goes straight back down. It never goes up, if only for a second. When I press and hold down the off button to restart my phone, it shuts off into a repair mode. Automatically. There are no options anymore. I solved this problem for awhile by downloading a volume control app. It just came back now.

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Re:My volume keeps shutting off

2020-03-30, 14:24 PM

Hi Coco_,


Thanks for posting. Can you please check if you can see the physical volume buttons stuck? If not, we can use the Moto Help Application to do a hardware test on your volume buttons. Run a diagnostic first on Moto Help App > Fix > Hardware Test. To get the most accurate result, we recommend running diagnose tests in Safe Mode. Safe mode starts the device without any third-party apps running. To Enable Safe Mode: 

1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.


While in Safe mode, please check and observe if the same issue persists. Let me know what the result is so we know the next step to take. 


Best regards,
Motorola Support




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