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07-21-2020

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No notifications for either missed calls or voicemails

2020-09-15, 23:05 PM

I have a Moto G7 Power (2019) and suddenly have lost any notifications on incoming missed calls or voicemails. When I tap on the phone app, it shows me any missed calls or unheard voicemails, but I don't get the visual notifications on the upper left hand corner of the home screen.  I tried going to the notification page and turning on everything but still no luck. The only change to my phone has been automatically updating to android version 10. 

 

Thanks for any assistance you can provide.

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10644 Posts

03-05-2018

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Re:No notifications for either missed calls or voicemails

2020-09-16, 13:46 PM

Hi djfro,

 

Let me help you with this. Are you also not getting a notification sound/ringtone?  How about other apps such as Messages and Messenger, do you get sound/visual notification? If you're using the stock Phone app by Google, try clearing its data/storage. Go to Settings > Apps & notification > See all > Phone > Clear Data/Clear Storage.

 

Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

07-21-2020

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  • Message 3 of 8

Re:No notifications for either missed calls or voicemails

2020-09-16, 21:20 PM

Hi Rich,

 

I am getting the notification sound/ringtone for both incoming phone calls and messages. I tried cleaning the phone data and made sure all the phone notifications were on, but the problem still persists. If I receive a phone call or get a voicemail when I'm away from the phone, I get no notification symbols in the status bar for either a missed call or a voicemail. I have no way of knowing if I have missed a call or had a voicemail when I get back to my phone and check my home screen. I had these symbols on an LG phone I had so I'm guessing it's a setting on the Moto. Have no idea which one. I don't know if it makes a difference but I'm using the CallAppContacts and CallerID.

 

Thanks for your assistance.

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10644 Posts

03-05-2018

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  • Message 4 of 8

Re:No notifications for either missed calls or voicemails

2020-09-17, 19:15 PM

Hi djfro,

 

This is odd, can you quick check if you will get visual notification for incoming calls while the phone is in safemode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

07-21-2020

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  • Message 5 of 8

Re:No notifications for either missed calls or voicemails

2020-09-17, 21:25 PM

Hi Rich,

 

I am getting a visual notification of my incoming call in safe mode. 

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2021 Posts

03-11-2019

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Re:No notifications for either missed calls or voicemails

2020-09-18, 13:59 PM

Hi djfro,

 

If the visual notifications is working on safe mode a 3rd party app that you download must be causing the problem. We suggest to uninstall the calling ID apps first and check if the visual notification would show up.

 

Best regards,
Zeke
Motorola Support



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9 Posts

07-21-2020

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Re:No notifications for either missed calls or voicemails

2020-09-18, 21:29 PM

Hi Zeke,

 

I tried uninstall the calling ID and that seemed to do the trick. Thanks to all the Moto reps for your assistance.

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10644 Posts

03-05-2018

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  • Message 8 of 8

Re:No notifications for either missed calls or voicemails

2020-09-21, 13:19 PM

Hi djfro,

 

Excellent! I'm glad we're able to figure it out. Please don't hesitate to post again in case you need further assistance. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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