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05-30-2019

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No sound in receiver on phone calls Moto G7 Android 9

2019-05-30, 0:57 AM

All of a sudden, I no longer hear any sounds in the receiver on phone calls.

 

Speaker works. Ring tone works. Alarm works. Headset works. Receiver doesn't.

 

Reset the phone, and still doesn't work.

 

It uses to work.

 

Moto G7. Android 9.

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5988 Posts

12-04-2017

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Re: No sound in receiver on phone calls Moto G7 Android 9

2019-05-30, 13:02 PM

Hi AndroidMoose,

 

Thank you for posting, we would like to further look into this. Can we quickly test in Moto Help > Hardware test to see how this goes? Let us know if it works there? 

 

When you say reset-- was it a soft reset or hard reset without restoring any apps?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

05-31-2019

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Re: No sound in receiver on phone calls Moto G7 Android 9

2019-05-31, 16:09 PM

I also have this issue and reset phone and receiver. Some calls have audio. The phone rings Thur receiver but call audio come thru phone

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2 Posts

07-17-2019

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Re: No sound in receiver on phone calls Moto G7 Android 9

2019-07-17, 2:08 AM

I just had to reply having solved this issue just now - after much head-scratching, safe mode reboots, and researching, a quick blast of compressed air into the headphone jack got the phone receiver back to normal ... whew! What a relief!

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2 Posts

07-17-2019

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Re: No sound in receiver on phone calls Moto G7 Android 9

2019-07-17, 2:22 AM
Well, I thought it was fixed. However, reverted pretty quickly to its non-functioning receiver state. Motorola, what do you say about this? How can we get the headphone jack to stop shorting out? Thanks!
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1 Posts

03-04-2020

AU

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Re:No sound in receiver on phone calls Moto G7 Android 9

2020-03-04, 23:53 PM

I have the same problem. No sound on calls, No sound when the phone is ringing. If i plug in headphones I can hear the sound. Its as you describe - the head phone jack is stuck and the phone thinks the headphones are always plugged in.

 

 

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8650 Posts

03-05-2018

US

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Re:No sound in receiver on phone calls Moto G7 Android 9

2020-03-18, 19:49 PM

Hi AuKieran,

 

Can you test if Audio connection in the Device Help app > Diagnosis > Hardware Test? Let me know if the icon changes accordingly. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

04-16-2020

GB

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Re:No sound in receiver on phone calls Moto G7 Android 9

2020-04-16, 9:48 AM
I have this issue, I have followed the instructions above and u get no change in the icon. It says I need to contact you direct but I end up in a never ending loop not knowing which department I need to speak to
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8650 Posts

03-05-2018

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Re:No sound in receiver on phone calls Moto G7 Android 9

2020-04-16, 15:27 PM

Hi Jo124,

 

Thanks for posting. I'd like to help. Can you share details of what's happening with your phone? 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

04-17-2020

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Re:No sound in receiver on phone calls Moto G7 Android 9

2020-04-17, 16:05 PM
I am experiencing callers not being able to hear my end, but I can hear them loud and clearly, through earpiece and even with speaker button highlighted. However Google Assistant, music, and other call apps are functioning properly and clearly. I am so confused and frustrated, being I just purchased this device 2/21/20. I have done all the troubleshooting steps from device help, and nothing as improved. Please let me know why is this recurrencinng? I say this because I've gone through this twice with the Motto G6 Aquarium color. I'm not understanding! I have grown to become a Fan of the (Motto Family) I've had quite a few models. Just need my device running accurately to it's full Function's......
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