Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

8 Posts

06-04-2019

US

20 Signins

101 Page Views

  • Posts: 8
  • Registered: ‎06-04-2019
  • Location: US
  • Views: 101
  • Message 1 of 34

Not notification sounds or dots on g7

2019-06-04, 12:07 PM

Moto g7. New. No notification sounds or dots on voicemail, missed calls and text. All settings on. Tried to download notify apps and action launch. No results. Please help. Not sure what to do.

Solved! See the solution
Reply
Options

6 Posts

06-04-2019

US

8 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎06-04-2019
  • Location: US
  • Views: 52
  • Message 2 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 12:49 PM

I have the same issue. Haven't had the phone a month.  Worked great out of the box - installed latest release and everything was good.  After several updates (I keep my phone on vibrate) I can no longer feel the vibration when in my pocket.  Even more - can no longer hear the phone vibrate when it's sitting on the desk beside me.  I tried a few apps to see if vibration intensity could be increased.  Nope.  Phone has become useless.  I use it for business and am missing calls, texts, emails - No, I don't want to constantly be checking my phone the see if there are notifications I haven't seen yet.  I expect the phone to notify me.  Suggestions Motorola?

Reply
Options

8675 Posts

03-05-2018

US

1022 Signins

135687 Page Views

  • Posts: 8675
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135687
  • Message 3 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 15:01 PM

Hi Dd328,

 

Thanks for posting. I'd like to confirm, are you getting a visual notification? Does it only happen with calls and texts? How about the notifications from other apps? 

 

Hi Fresco-Ratz,

 

If I understand you correctly, your main concern is specific to vibration intensity? Have you tested the vibration on the Moto Help app?

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

6 Posts

06-04-2019

US

8 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎06-04-2019
  • Location: US
  • Views: 52
  • Message 4 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 15:09 PM

Yes, intensity.  Visual notifications are working correctly for me.  All apps are affected including phone calls, texts, email.  

 

I have not tried the help app but I will.  Thank you for the quick reply.

Reply
Options

8 Posts

06-04-2019

US

20 Signins

101 Page Views

  • Posts: 8
  • Registered: ‎06-04-2019
  • Location: US
  • Views: 101
  • Message 5 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 15:23 PM
I am receiving notification dots and sounds on all other apps. Just not phone call, text and voicemail
Reply
Options

8675 Posts

03-05-2018

US

1022 Signins

135687 Page Views

  • Posts: 8675
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135687
  • Message 6 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 15:47 PM

,

 

Alright. Let me know the results. 

 

,

 

Are you using the default apps for your calls and texts? Please check if you have enabled the notification in the Settings > Apps > Messages > App notifications.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

6 Posts

06-04-2019

US

8 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎06-04-2019
  • Location: US
  • Views: 52
  • Message 7 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 15:53 PM

I'm not finding where to test the vibration in help.  Is there a specific place?

Reply
Options

8 Posts

06-04-2019

US

20 Signins

101 Page Views

  • Posts: 8
  • Registered: ‎06-04-2019
  • Location: US
  • Views: 101
  • Message 8 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 16:00 PM
Yes default settings. everything is enabled. I have it set for sounds and notification dots. Nothing happens when I receive phone call, text and voicemail.
Reply
Options

8675 Posts

03-05-2018

US

1022 Signins

135687 Page Views

  • Posts: 8675
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135687
  • Message 9 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 16:12 PM

Hi Fresco-Ratz,

 

Here are the steps Moto Help app > Device Diagnosis >  Hardware Test >  Vibration. Can you please confirm if you see that?

 

Hi Dd328,

 

Can you please leave your phone in safe mode, this will help us isolate your third-party apps. Observe if it's still the same or not.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

6 Posts

06-04-2019

US

8 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎06-04-2019
  • Location: US
  • Views: 52
  • Message 10 of 34

Re: Not notification sounds or dots on g7

2019-06-04, 16:25 PM

Thanks Rich!  Yes, I found it and it tested successfully.  Vibration just not very strong, but, it did vibrate.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save