Motorola Community

Moto G PhonesMoto G7 Familymoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

7 Posts

09-08-2020

CA

9 Signins

50 Page Views

  • Posts: 7
  • Registered: ‎09-08-2020
  • Location: CA
  • Views: 50
  • Message 1 of 15

People can only hear me on speaker phone ? Can't make regular calls.

2020-09-08, 11:46 AM

Hi 

 

Need help urgently please. 

 

Every time I make calls people can't hear me until I put on speakerphone on then they can hear me. 

 

Not sure if there are two different mics or what's happening.  

 

I'm currently using G7 plus model XT1965-2

 

Thank you for your help 

Reply
Options

10448 Posts

03-05-2018

US

1111 Signins

149998 Page Views

  • Posts: 10448
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 149998
  • Message 2 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-09, 13:30 PM

Hi Marcocat,

 

This shouldn't happen, let me help you with this. Are you using the stock Phone app? Try clearing its data in the Settings > Apps & notification > see all > Phone > Clear Cache and Data/ Clear Storage. Restart your phone after and see if that helps. Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

09-08-2020

CA

9 Signins

50 Page Views

  • Posts: 7
  • Registered: ‎09-08-2020
  • Location: CA
  • Views: 50
  • Message 3 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-09, 14:37 PM

hi there 

 

i believe i am i didn't install any other apps.

 

the version im using of the app 39.0.272536705

 

should i try installing another app?
 

Reply
Options

10448 Posts

03-05-2018

US

1111 Signins

149998 Page Views

  • Posts: 10448
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 149998
  • Message 4 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-10, 13:01 PM

Hi Marcocat,

 

Thanks for your reply. Have you tried clear the Phone app's data? Yes, you can also try testing a different Phone app in Play Store. It's one way to test if this an app issue. Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

09-08-2020

CA

9 Signins

50 Page Views

  • Posts: 7
  • Registered: ‎09-08-2020
  • Location: CA
  • Views: 50
  • Message 5 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-11, 1:02 AM

Hi

 

Yes I've tried clearing the data.  Ive updated and tried different versions, nothing works. 

 

Also tried it with hangouts dialer and still the same problem. 

 

Any suggestions?

Reply
Options

10448 Posts

03-05-2018

US

1111 Signins

149998 Page Views

  • Posts: 10448
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 149998
  • Message 6 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-14, 12:00 PM

Hi Marcocat,

 

Odd, you can try doing factory data reset. Backup important files, but don't restore them. Test your phone again without any third-party apps and files installed. This should fix this, otherwise, there could be a failure in hardware. 

 

Settings > System > Reset Options > Factory Data Reset

 

Please let me know how it goes. I will be waiting for your response. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

09-08-2020

CA

9 Signins

50 Page Views

  • Posts: 7
  • Registered: ‎09-08-2020
  • Location: CA
  • Views: 50
  • Message 7 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-15, 1:17 AM

Hi 

 

I tried that and no luck.


Still does the same thing.


Please let me know what else can be done.


THank you

Reply
Options

10448 Posts

03-05-2018

US

1111 Signins

149998 Page Views

  • Posts: 10448
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 149998
  • Message 8 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-15, 12:47 PM

Hi Marcocat,

 

It looks like this could be a hardware failure. It would be the best if you will send the device for repair. Please let me know if you need further assistance on that. Thanks

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

09-08-2020

CA

9 Signins

50 Page Views

  • Posts: 7
  • Registered: ‎09-08-2020
  • Location: CA
  • Views: 50
  • Message 9 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-15, 13:55 PM

Please I bought this in February and this makes no sense 

Reply
Options

10448 Posts

03-05-2018

US

1111 Signins

149998 Page Views

  • Posts: 10448
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 149998
  • Message 10 of 15

Re:People can only hear me on speaker phone ? Can't make regular calls.

2020-09-16, 19:06 PM

Hi Marcocat,

 

I would like to double check this. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps/software to see if they are a source of problems.

See here for the instruction. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete