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2 Posts

09-14-2020

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Phone is not ringing after last update

2020-09-14, 16:44 PM

My phone suddenly stopped ringing on incoming calls. I believe it was after I applied the latest android update. 

 

  • Moto G7 Play Unlocked XT1952-4
  • Verizon Wirless
  • Outgoing calls work
  • Incoming calls do not ring but can go to voicemail. 
  • Outgoing calls with hangouts work. 
  • Tried installing and setting True Phone Dialer as the default. That would not ring. 
  • Switched back to the default phone app
  • Reset the app preferences. 
  • Quadruple checked the do not disturb settings. 
  • android version 10
  • Deleted the cache and storage for the phone.
  • rebooted a dozen or more times

    PLEASE help .  I am in the middle of a job search and my stinking phone is worthless. 
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2 Posts

09-14-2020

US

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Re:Phone is not ringing after last update

2020-09-14, 19:50 PM

I noticed something Odd. I'm in the united states.   Calls from my landline and google hangouts are NOT ringing my phone. 

BUT - I got a call from an offshore recruiter and THAT rang.  

This last update REALLY screwed things up. 

 

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2 Posts

09-14-2020

US

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  • Posts: 2
  • Registered: ‎09-14-2020
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Re:Phone is not ringing after last update

2020-09-15, 12:54 PM

I disabled LTE and the phone SEEMS to be ringing now.  There is some interaction between Android, Moto, and Verizon.  

Disabling LTE is a short term 'solution' but at least I seem to be getting rings now

 

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10448 Posts

03-05-2018

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Re:Phone is not ringing after last update

2020-09-15, 20:00 PM

Hi ChrisGMendla,

 

Let me help you with this. I would like to confirm, did you have VOLTE enabled? Try resetting your APN and see if that helps. Go to Settings > Network & internet > Mobile Network > Advanced > Access Point Names > Tap 3 vertical dots > Reset to default. Reboot your phone after and see let me know if that fixes it. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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