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Problem with charging cable/adapter

2020-03-22, 18:47 PM
I have never experienced any problems prior to this incident. I saw the TurboPower notice appear briefly and later realized the phone wasn't being charged. I rebooted it, entered safe mode, deleted two apps and the problem still persists. I suspect something is wrong with the charger.

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Re:Problem with charging cable/adapter

2020-03-23, 14:09 PM

Hi Diapsalmata,


Have you tried using a different charger? Please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thanks.


Best regards,
Motorola-Lenovo Support

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