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5 Posts

03-30-2020

GB

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Problem with sound

2020-03-30, 21:05 PM
I've just recently started having low sound to the point I can hardly hear my music or when I get notifications and also on playing music I've tried everything that been suggested I have a Moto g7 power and up till the past month everything as been fine with it
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119 Posts

09-11-2019

US

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Re:Problem with sound

2020-03-30, 21:22 PM

Hi Snuggs1970,

 

Thanks for posting. May I know what troubleshooting steps have you tried so far? For now, we can use the Moto Help Application to diagnose an issue. Run a diagnostic first on Moto Help App > Fix > Hardware Test. To get the most accurate result, we recommend running diagnose tests in Safe Mode. Safe mode starts the device without any third-party apps running.  To Enable Safe Mode:


1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.


While in Safe mode, please check and observe if the same issue persists. 

 

Best regards,
Mike
Motorola Support

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5 Posts

03-30-2020

GB

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Re:Problem with sound

2020-03-31, 16:34 PM
Hi Mike I have done the hard wear test and sound is low on test plus I've done factory rest and been in safe mode and the problem with sound still persists
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5 Posts

03-30-2020

GB

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Re:Problem with sound

2020-03-31, 18:47 PM
Forgot to add also happens when it rings sound low
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119 Posts

09-11-2019

US

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Re:Problem with sound

2020-03-31, 19:31 PM

Hi Snuggs1970,

 

Thanks for initiating doing the factory data reset. Have you tried doing the reset without automatic restore? Please make sure not to restore your apps and backup so we can confirm if this is a hardware failure. Please let me know. 

 

Best regards, 

Mike 

Motorola Support

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5 Posts

03-30-2020

GB

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  • Posts: 5
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  • Views: 30
  • Message 6 of 7

Re:Problem with sound

2020-04-01, 11:45 AM
Hi Mike I've tried it without the automatic restore and the problem still there
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119 Posts

09-11-2019

US

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  • Posts: 119
  • Registered: ‎09-11-2019
  • Location: US
  • Views: 2300
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Re:Problem with sound

2020-04-01, 18:01 PM

Hi Snuggs1970, 

 

Unfortunately, If you were unable to resolve the issue by doing a reset, I would suggest sending in the device for repair for further evaluation. 

 

Best regards, 

Mike 

Motorola Support

 

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