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Random resets but ONLY when in my house

2020-09-29, 23:21 PM

Ever since I received the latest Android update my phone has been randomly resetting multiple times per day.  However.... I travel a lot and then phone does not reset at all if I am away from my house.  I can go weeks with no reset if I am away and when I get back to the house within a few hours it will reset.  No other phone in the house is having this issue.  Any thoughts?  I have turned off location on almost every app.


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Re:Random resets but ONLY when in my house

2020-09-30, 16:57 PM

Hi Rb145,


I will be glad to help you with this. I don't think location has something to do with this. Can you please observe in safe mode? When does it usually happen?


To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.


Please let me know if it didn't happen in safe mode. Thanks.


Best regards,
Motorola-Lenovo Support

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