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1 Posts

02-15-2019

MX

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Some apps are not running properly like Netflix

2019-02-15, 4:13 AM

already try all your post, but the problem still remaining, im from Mexico, and my internet provider dont have any issues, because my wife use another cellphone and the netflix app dont have any problem, (i have the same problem with other apps (crunchyroll, fire emblem heroes and netflix), but when i use 4g all app connect and open, so is a problem with android 9 pie or the motorola system.

 

I have a Motorola G7, i buyed 1 week ago, please resolve the problem.

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2035 Posts

02-11-2016

US

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Re: Some apps are not running properly like Netflix

2019-02-15, 15:35 PM

 wrote:

already try all your post, but the problem still remaining, im from Mexico, and my internet provider dont have any issues, because my wife use another cellphone and the netflix app dont have any problem, (i have the same problem with other apps (crunchyroll, fire emblem heroes and netflix), but when i use 4g all app connect and open, so is a problem with android 9 pie or the motorola system.

 

I have a Motorola G7, i buyed 1 week ago, please resolve the problem.


Thanks for reaching out to us. I'd like to get some more information regarding this. 

 

  1. Does this happen with all WiFi networks?
  2. What is the Make/Model of our WiFi router?
  3. What type of security are you using on your router?
  4. What Band (2.4 or 5 ghz) on the router?

-Tom



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1 Posts

06-09-2019

GB

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Re: Some apps are not running properly like Netflix

2019-06-10, 17:37 PM

In my case:

1) no, just home network

2) archer c2

3) wpa-psk with AES encryption

4) 2.4GHz

 

Cheers,

Graham

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2 Posts

06-11-2019

US

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Re: Some apps are not running properly like Netflix

2019-06-11, 11:08 AM

I am having the same issue with several apps on my home wifi (Netflix, Twitter, Amazon).  All the apps function on mobile data and worked on wifi elsewhere.

 

The wifi wi working fine on all other devices.

 

My wife and I both got new phones and both have the same issues (G7 and G7 play).

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1 Posts

10-13-2019

AR

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Re: Some apps are not running properly like Netflix

2019-10-13, 19:19 PM

I have the same issue. Netflix and Amazon (Audible) are not working properly. I struggle a lot trying to set up Audible for the 1st time with wifi. I did it using 4G. 

 

For Netflix, if I'm already using Wifi, I neet to switch to 4G to get the app's home page to load, or an episode to start. One I got the main page loaded or the episode playing I can switch back to Wifi. It's seems to me that it is an issue with stabliching new http connections. It only happens with my phone. My old phone, a Moto G4 Plus works fine. It's not a wifi router issue. It's something with the phone.

 

Thanks!

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1 Posts

12-17-2019

AR

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Re: Some apps are not running properly like Netflix

2019-12-17, 12:07 PM

I have the same issue with the moto g7 plus I just bought. I see this hasn't been resolved. Please, moto team, update this thread with a solution.

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1 Posts

02-29-2020

US

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Re:Some apps are not running properly like Netflix

2020-02-29, 23:52 PM
I just bought this Motorola moto g(7) and regretted it as soon as I got home and Netflix app wouldn't work.... And I couldn't even log in thru the website. I watch Netflix daily....
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8604 Posts

03-05-2018

US

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Re:Some apps are not running properly like Netflix

2020-03-03, 17:19 PM

Hi Auddie956,

 

Are you getting an error message? Can you share more details of what you're experiencing?

 

Best regards,
Rich
Motorola-Lenovo Support



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