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Speaker Receiver and Microphone PROBLEM -moto g7 power

2020-03-05, 13:26 PM

I have no sound from Apps, or phone.  Do Not Disturb is OFF.  I have done 'soft reset'.  I have started phone in Safe Mode.  I have run the diagnostics repeatedly.  My phone, from out of the blue, stopped recognizing the SPEAKER, RECEIVER, and MICROPHONE.   Please help --- what do I do now?


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Re:Speaker Receiver and Microphone PROBLEM -moto g7 power

2020-03-10, 19:40 PM

Hi Clownsnack,


I appreciate the troubleshooting steps you've tried. I'd like to confirm, don't you have sound with the speaker and the receiver when testing them in the Device help? It sounds like a hardware failure. I would suggest doing full factory data reset without restoring apps/backup (Settings > System > Reset> Factory Data Reset). Backup your important files first before proceeding with the steps. See if that fixes them, otherwise, it is recommended to send the phone for repair.


Best regards,
Motorola-Lenovo Support

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