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27 Posts

12-20-2017

US

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Swollen Battery

2020-03-17, 20:26 PM

I dropped my G7 and apparently the battery swelled up.  I pushed the screen up out of its seat.  The phone still works fine.  Can the battery be replaced and the phone be returned to service?

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94 Posts

08-30-2018

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Re:Swollen Battery

2020-03-19, 20:23 PM

Hello Booboo5,

 

I'd like to help you further with this issue.  I've sent you a private message, when you have a moment can you please take a look?

 

Best regards,
Becky



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27 Posts

12-20-2017

US

97 Signins

485 Page Views

  • Posts: 27
  • Registered: ‎12-20-2017
  • Location: US
  • Views: 485
  • Message 3 of 5

Re:Swollen Battery

2020-03-20, 19:14 PM

Becky,

 

The correct IMEI is removed.  Also, I was mistaken, the phone was purchased less than one year ago-still under warranty!

 

Aloha,

removed

 

Edited: for privacy - Rich

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94 Posts

08-30-2018

US

535 Signins

9082 Page Views

  • Posts: 94
  • Registered: ‎08-30-2018
  • Location: US
  • Views: 9082
  • Message 4 of 5

Re:Swollen Battery

2020-03-24, 14:06 PM

Thanks for the update!

I've sent another email to you so that I can get some further information and assist you with this issue.

 

Best regards,
Becky



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27 Posts

12-20-2017

US

97 Signins

485 Page Views

  • Posts: 27
  • Registered: ‎12-20-2017
  • Location: US
  • Views: 485
  • Message 5 of 5

Re:Swollen Battery

2020-03-24, 16:45 PM

I ordered a new battery and removal kit from Injured Gadgets.  Heat gun and torx driver from Home Depot.  Fixed it myself!

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