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5 Posts

08-05-2019

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Text messages deleted

2019-08-05, 16:12 PM

I woke up this morning and all of my text messages were deleted. Even from the archive. There was no update. Please help. 

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Re: Text messages deleted

2019-08-06, 12:09 PM

 wrote:

I woke up this morning and all of my text messages were deleted. Even from the archive. There was no update. Please help. 


Hi Pineapple299,

 

This is strange, did you install any recent app on your device? If you are looking to recover deleted messages, you can try your luck by searching on YouTube to see if you can find some quick tips? Not sure if they would work.

 

Or you can check to see if the messages were backed up earlier--which you can try to restore under Message Settings. 

 

If you notice this again, please try to capture the Bug Reports and share with us. Let us know if you need the steps?

 

Regards,

Swaraj

Motorola Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re: Text messages deleted

2019-08-08, 17:00 PM

Hi,

I just had this same issue today.  There were no updates and no bug reports to capture.  Seems to be an issue with the phone??

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5 Posts

08-05-2019

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Re: Text messages deleted

2019-08-08, 17:20 PM

This is so weird! I took mine to the T-MOBILE store and there was nothing they could do.  Tech support said I can get another phone, but it will be refurbished. I'm not doing that. 

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Re: Text messages deleted

2019-08-08, 18:17 PM

I downloaded a messaging app by Google so at least hopefully future texts will be backed up.  Super frustrating.  I would like them back but more concerned about the phone doing it again.  Strange that the Moto people never heard of that happening??  

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5 Posts

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Re: Text messages deleted

2019-08-08, 18:29 PM

What's the name of the app?

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Re: Text messages deleted

2019-08-08, 18:32 PM

Messages by Google LLC

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1 Posts

08-09-2019

NL

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Re: Text messages deleted

2019-08-09, 7:19 AM

It's really a little strange, I suggest that don't use the phone now, and turn to the tool to scan phone inner storage to try si it can recover  deleted text messages.

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14 Posts

07-28-2017

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Re: Text messages deleted

2019-08-19, 9:56 AM
First, stop using your phone. Then use Coolmuster Lab.Fone for Android scan your phone. It's free for data scan. If the deleted text messages can be scanned out, you can recover them back easily with its help.
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1 Posts

11-27-2019

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Re: Text messages deleted

2019-11-27, 15:56 PM

This just happened to me!! I have never had this happen before on a cell phone and am very upset!!! I use my phone for work and business and this is not good. No error report, no nothing.  

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