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  • Message 11 of 30

Re: Text messages deleted

2019-11-29, 19:04 PM

Hi Chebo777,

 

Thanks for posting on this thread. Can you please confirm, are you using the Messages app? Have you reported this to the app's developers?

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 12 of 30

Re: Text messages deleted

2019-12-04, 10:46 AM

Mine just did the same thing. How do I report it? I'm using the messaging app that came with the phone they I've always used. This is incredibly frustrating. 

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  • Message 13 of 30

Re: Text messages deleted

2019-12-05, 17:07 PM

Hi,

 

I'm starting to get into this further, can you please confirm, are all text messages deleted? Can you please confirm the exact model of your device (g7/g7 power/g7 play) and your carrier? Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 14 of 30

Re: Text messages deleted

2019-12-06, 3:14 AM
All text messages were deleted and I have the g7 power.
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  • Message 15 of 30

Re: Text messages deleted

2019-12-06, 3:14 AM
Oh and my carrier is T-Mobile
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  • Message 16 of 30

Re: Text messages deleted

2019-12-06, 16:23 PM

Hi beyoung2682,

 

Thanks for confirming. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your check-in data.

See here for the instruction. Please note that there's no way for us to recover those deleted messages but we would like to report it on our end as well. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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  • Message 17 of 30

Re: Text messages deleted

2019-12-12, 13:30 PM

All my text messages are gone too. There is nothing archived either. Everything gone.?. Please look into this so it doesn't happen again. I have a Moto g7 power. 

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  • Message 18 of 30

Re: Text messages deleted

2019-12-12, 16:22 PM

Hi Champagne1306,

 

Can you please update your profile with the details I was asking on my previous post? We'd like to deep dive and analyze why it happened. Thanks.

 

May we also request for a bug report?

 

To capture Bug Report:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the bug report via a private message
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support



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12-18-2019

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  • Message 19 of 30

Re: Text messages deleted

2019-12-18, 17:42 PM

I have a G7 Supra from Cricket and I had an update yesterday (or was it the day before?) and I woke up this morning and my messages/threads were all gone. I can't think of any reason to recover them, however, it is very frustrating! They were all there when I went to bed at 11pm and gone by the time I checked them at 7:45am. Is there something that needs to be done to prevent this in the future? 

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  • Message 20 of 30

Re: Text messages deleted

2019-12-19, 20:22 PM

Hi Leahmly,

 

While there's no guarantee that you'll be able to recover those deleted messages we'd like to further investigate and see what may have caused this. Can you share a bug report? Instruction is in my previous reply. You can try backing up SMS if you're using Google Messages app (Settings > System > Back up > Backup now). That should back up to your Google account. 

 

Best regards,
Rich
Motorola-Lenovo Support



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