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12-22-2019

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Re: Text messages deleted

2019-12-22, 23:55 PM

It happened to me yesterday, I lost 99% of the messages, just a few remaining. I have a Moto G7 Play. there are quite a few people reporting, obviously was happening for quite a lot. the bug report, will it capture errors/events from previous days, etc? From my perspective, I had a Samsung A6 before and used SMS backup for backup/restore messages, but this was back in spring and no such issue since then. I also uninstalled SMS backup right after SMS restore. I understand it might be easy to blame SMS backup instead of Moto OS. Is there any sort of "event viewer" that we can look into as well?

Thanks,

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1 Posts

12-28-2019

US

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  • Message 22 of 30

Re: Text messages deleted

2019-12-28, 18:30 PM

Hi. Having this same issue and it is unbelievably frustrating.

No warning, no updates, just restarted (not reset) the phone as normal and when it powered up, only a few threads remained and all the rest of my messages were gone. The few remaining threads only contain texts recieved today. All prior messages (sent and recieved) are gone.

 

I have a Moto G7 and AT&T carrier and use the Messages app that came standard with the phone.

 

Please advise how to move forward.  This issue seems to be affecting many people and needs to be resolved ASAP.

Thanking you in advance for your assistance.

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9149 Posts

03-05-2018

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Re: Text messages deleted

2019-12-30, 20:34 PM

Hi,

 

Can you send us a bug report? Instruction is in my previous reply. We'd like to check this further and try if we can see the root cause. Also, to prevent this, we recommend backing up your messages with your Google account (see previous replies). Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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02-10-2020

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  • Message 24 of 30

Re: Text messages deleted

2020-02-10, 5:20 AM

Same thing happened to me. No update or reset. Important text messages were gone. I have Moto g7 and carrier is T-Mobile.

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9149 Posts

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Re: Text messages deleted

2020-02-12, 15:52 PM

Hi KayGreen,

 

I'm asking for a bug report so we can raise this. Can you share a bug report to me? Kindly read the previous messages for the instruction, thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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3 Posts

02-28-2020

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  • Message 26 of 30

Re:Text messages deleted

2020-02-28, 6:37 AM
Just happened to me 10 or so minutes ago. Messages before 2:30pm-ish today all disappeared after I restarted my Moto G7 approximately 15 minutes ago. No warning. So, now trying to search for reasons why this happened. I use Google Messages for texting, but my SMS backup is through SMS Backup & Restore, which I am trying to figure out how to restore the last backup from 4 days ago. This is a bit disappointing nonetheless. Shucks.
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02-28-2020

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  • Message 27 of 30

Re:Text messages deleted

2020-02-28, 6:37 AM
Just happened to me 10 or so minutes ago. Messages before 2:30pm-ish today all disappeared after I restarted my Moto G7 approximately 15 minutes ago. No warning. So, now trying to search for reasons why this happened. I use Google Messages for texting, but my SMS backup is through SMS Backup & Restore, which I am trying to figure out how to restore the last backup from 4 days ago. This is a bit disappointing nonetheless. Shucks.
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02-28-2020

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  • Message 28 of 30

Re:Text messages deleted

2020-02-28, 6:57 AM
Some observations: From 1-5:30pm, when I would reply to a text thread to an individual, the reply would not stay tied to the thread, but would create a whole new message, if that makes sense. So, for example, I'd have two message "threads" for my husband - one where all the messages lived, and then a new one for the new text this afternoon, all by itself. Same happened when u texted two other people. Now, as I inspect the few text messages remaining in Messages after the huge unannounced wipeout, a couple texts I sent around 1pm now show as having been sent to two completely different people than I sent to at 1pm. What the heck?! Now wondering if those wrong people really got my text.
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1 Posts

02-28-2020

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  • Message 29 of 30

Re:Text messages deleted

2020-02-28, 13:17 PM

Like everyone else in this topic all my messages are gone...went to be bed around 11pm and this morning by 7am all my text messages dissipated (?)...after reading thru the postings I don't see any solution or fix....anything can be done...tech support? anybody?

 

I did not have any new app or updates recently....moto G7 power

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9149 Posts

03-05-2018

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  • Message 30 of 30

Re:Text messages deleted

2020-03-03, 21:01 PM

HI,

 

We'd like to further investigate this. Can any one send me a bug report as I was asking on my previous post? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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